Service Manager

Austin, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid vacation

Parental leave

short-term disability

long-term disability

Life insurance

accident insurance

critical illness insurance

Identity Theft Protection

Employee assistance program

Business travel insurance

401(k) retirement plan

flexible spending accounts

Tuition Reimbursement

profit-sharing program

restricted stock units program

community support opportunities

Annual holiday bonus

Job Description

Texas Roadhouse is a renowned restaurant chain that combines a people-first culture with a passion for serving legendary steaks and exceptional service. Established with a commitment to quality and hospitality, Texas Roadhouse has become a leader in the casual dining industry, celebrated for its lively atmosphere and dedication to creating memorable guest experiences. The company thrives on the values of hard work, respect, and continuous growth, fostering an environment where employees are encouraged to grow alongside the business. Known for its iconic hand-cut steaks, fresh baked bread, and a welcoming environment, Texas Roadhouse offers a unique blend of tradition and innovation that appeals to a broad demographic of diners.

Texas Roadhouse is currently seeking a dedicated and passionate Service Manager to join their team. This is a pivotal role responsible for overseeing all Front of House daily operations and managing Front of House employees to ensure Texas Roadhouse's commitment to Legendary Food and Legendary Service is consistently delivered. The position demands a professional who is not only passionate about people but also driven by creating a legendary guest experience. The Service Manager will be instrumental in driving sales, enhancing guest satisfaction, and upholding strict compliance with employment policies, cleanliness, and safety standards.

In this role, the Service Manager will provide or direct all Front of House training while managing employee performance through evaluations, coaching, and discipline. The job also includes responsibilities such as managing liquor orders, controlling costs, and ensuring adherence to applicable liquor laws and Responsible Alcohol Service guidelines. A key part of the role involves supporting the professional development of key employees, assistant managers, and hourly employees by providing daily feedback and conducting one-on-one sessions.

The Service Manager will play an active role in recruitment by reviewing applications, conducting interviews, and either hiring or recommending Front of House employees. They will also be responsible for scheduling, task assignment, and fostering a fun, safe environment by implementing operational goals, contests, theme nights, and incentives. The position requires knowledge and practice of safe food handling procedures and adherence to Texas Roadhouse’s core values.

Working at Texas Roadhouse offers a dynamic and engaging culture with flexible work schedules, restaurant discounts, friendly competition, recognition, formal training, and abundant career growth opportunities. Employees enjoy a comprehensive total rewards package that includes a choice of medical plans, dental and vision insurance, various forms of paid leave including maternity leave, adoption assistance, disability insurance, life and accident insurance, identity theft protection, employee assistance programs, business travel insurance, 401(k) retirement plans, flexible spending accounts, tuition reimbursement up to $5,250 per year, profit-sharing, stock units, community support initiatives, and an annual holiday bonus.

Texas Roadhouse prides itself on being an equal opportunity employer, welcoming applicants from all backgrounds and committed to providing a respectful, inclusive workplace for everyone.

Job Requirements

High school diploma or equivalent
Experience in food service management or hospitality
Ability to lead and manage a team effectively
Knowledge of food safety standards and alcohol service laws
Strong communication and organizational skills
Availability to work flexible schedules including evenings, weekends, and holidays
Ability to handle multiple tasks in a fast-paced environment

Job Qualifications

Proven experience in a supervisory or management role within the food service industry
Strong leadership and interpersonal skills
Excellent communication and organizational abilities
Knowledge of food safety and alcohol service regulations
Ability to manage and motivate a team
Experience in coaching, performance evaluation, and disciplinary processes
Familiarity with scheduling and labor management
High school diploma or equivalent
Commitment to providing exceptional guest service

Job Duties

Driving sales, steps of service, and guest satisfaction
Enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests
Providing or directing all Front of House training
Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
Managing liquor orders and controlling liquor costs
Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees
Directing work for employees including setting hours and weekly schedules and assigning tasks
Creating a fun, safe environment by following core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
Understanding, managing, and practicing safe food handling procedures