Service Manager

North Olmsted, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $54,000.00 - $63,000.00

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid vacation

Parental leave

short-term disability

long-term disability

Life insurance

accident insurance

Employee assistance program

401(k) retirement plan

Tuition Reimbursement

profit-sharing program

Stock units

flexible spending accounts

Job Description

Texas Roadhouse is a people-first restaurant company renowned for its commitment to Legendary Food and Legendary Service. Established with a passion for delivering an exceptional dining experience, Texas Roadhouse has grown into a beloved steakhouse chain, famous for its hand-cut steaks, made-from-scratch sides, and a lively, welcoming atmosphere. The company prides itself not only on its high-quality food but also on fostering a culture where employees feel valued, supported, and prepared for their future. This culture emphasis reflects in their tagline: 'We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow.' This people-first approach makes Texas Roadhouse a unique and rewarding place to work, offering comprehensive career growth opportunities and a fun working environment.

The Service Manager role at Texas Roadhouse is a vital leadership position focused on overseeing all Front of House operations to ensure guests receive an outstanding dining experience consistent with the brand's legendary reputation. This full-time position offers an annual pay range of $54,000 to $63,000 and demands a mix of managerial, operational, and interpersonal skills. The Service Manager drives key business performance by managing sales, steps of service, guest satisfaction, and employee performance. They work closely with other management team members to enforce compliance with employment policies, maintain cleanliness and safety standards, and ensure all Front of House staff deliver impeccable service.

A significant part of the role involves providing training and coaching to Front of House employees, conducting performance evaluations, and shaping a motivated team through daily feedback and leadership. The Service Manager also manages liquor orders and costs, ensures compliance with applicable liquor laws, and takes part in hiring and scheduling to create balanced, effective staffing. Beyond operational duties, the role includes fostering a fun and safe environment aligned with Texas Roadhouse's core values through contests, theme nights, and staff incentives, reinforcing their vibrant and inclusive culture.

In return for their leadership and dedication, Service Managers at Texas Roadhouse benefit from a supportive company culture that includes flexible work schedules, employee discounts, friendly competitions, and formal training pathways. The company offers a comprehensive total rewards package after 30 days, featuring best-in-class medical plans, dental and vision insurance, paid time off including vacation and maternity leave, adoption assistance, disability insurance, life and accident coverage, identity theft protection, employee assistance programs, retirement plans, tuition reimbursements, profit-sharing, and stock units. This robust benefits package is designed to support employees and their families while promoting long-term career and personal growth.

Texas Roadhouse is committed to equal opportunity employment, welcoming applicants from diverse backgrounds and ensuring a workplace free of discrimination. The company values diversity and inclusion, aiming to create an environment where everyone can thrive. For individuals passionate about people, excellence in service, and leading a team in a dynamic restaurant setting, the Service Manager position offers a fulfilling career path within a nationally recognized and admired brand.

Job Requirements

High school diploma or equivalent
prior experience in restaurant management or supervisory role preferred
ability to work flexible hours including evenings, weekends, and holidays
excellent interpersonal and communication skills
ability to manage multiple tasks and prioritize under pressure
commitment to uphold company policies and values
knowledge of safe food handling and alcohol service laws
ability to lead, coach, and motivate a team
basic computer skills

Job Qualifications

High school diploma or equivalent
prior experience in restaurant management or supervisory role preferred
strong leadership and communication skills
ability to train and develop a diverse team
knowledge of liquor laws and responsible alcohol service
proficiency in scheduling and staff management
customer service orientation
ability to work in a fast-paced environment
problem-solving and conflict resolution skills

Job Duties

Driving sales, steps of service, and guest satisfaction
enforcing compliance with employment policies and overseeing restaurant cleanliness and guest safety
providing or directing all Front of House training
managing performance of Front of House employees including evaluations, coaching, and discipline
managing liquor orders and controlling liquor costs
enforcing applicable liquor laws and Responsible Alcohol Service guidelines
assisting with the development of key employees, assistant managers, and hourly employees through daily feedback
reviewing applications, interviewing, and hiring or recommending hiring of Front of House employees
directing work for employees including scheduling and task assignments
creating a fun, safe environment by following core values and operational goals and implementing contests, theme nights, and staff incentives
understanding, managing, and practicing safe food handling procedures