Service Manager

Danvers, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $55,000.00 - $65,000.00

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid vacation

Parental leave

short-term disability

long-term disability

Life insurance

accident insurance

critical illness insurance

Identity Theft Protection

Employee assistance program

Business travel insurance

401(k) retirement plan

flexible spending accounts

tuition reimbursements

profit-sharing program

Stock units program

community support opportunities

Annual holiday bonus

Job Description

Texas Roadhouse is a renowned American casual dining restaurant chain that specializes in steaks and hearty American cuisine. Established with a people-first philosophy, Texas Roadhouse has built its reputation on delivering legendary food and legendary service, making it a favorite dining destination across the United States. The company's culture emphasizes passion, teamwork, and a commitment to excellence, creating an environment where employees are valued and customers are treated like family. Known for its lively atmosphere, hand-cut steaks, fresh baked bread, and friendly staff, Texas Roadhouse combines quality dining with a dedication to exceptional service. As an organization, Texas Roadhouse prioritizes employee growth and development, offering comprehensive training programs and pathways for career advancement. Its supportive culture allows team members to thrive and prepares them for future opportunities within the company.

The role of Service Manager at Texas Roadhouse is a critical leadership position focused on overseeing all front of house (FOH) operations. This full-time position offers a competitive annual salary ranging from $55,000 to $65,000. The Service Manager is responsible for ensuring that every guest experiences the legendary service and exceptional food quality that Texas Roadhouse is known for. This involves supervising front of house employees, driving sales and guest satisfaction, managing schedules, and maintaining a clean and safe environment. The Service Manager coordinates training and development of all FOH staff, encouraging a positive and productive work atmosphere. They are tasked with enforcing employment policies, liquor laws, and food safety standards while fostering a fun and safe environment that aligns with the company’s core values. The role also includes administrative responsibilities such as recruiting, hiring, conducting performance evaluations, and implementing incentive programs to motivate the team. By leading through example and providing continuous feedback, the Service Manager helps cultivate a talented and dedicated front of house team that contributes to Texas Roadhouse’s ongoing success. Those with a passion for people, service excellence, and a dynamic work environment will find this role to be a rewarding and engaging opportunity.

Job Requirements

High school diploma or equivalent
prior experience in restaurant or hospitality management
knowledge of employment policies and liquor law compliance
ability to manage and motivate a team
strong organizational and multitasking skills
availability to work flexible schedules including nights, weekends, and holidays
food handling certification preferred

Job Qualifications

Proven experience in a restaurant management or service manager role
strong leadership and team management skills
excellent communication and interpersonal skills
knowledge of food safety and liquor laws
ability to drive sales and guest satisfaction effectively
experience in employee training, coaching, and performance evaluation
capability to manage schedules and operational tasks
commitment to customer service excellence

Job Duties

Driving sales, steps of service, and guest satisfaction
enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests
providing or directing all Front of House training
managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
managing liquor orders and controlling liquor costs
enforcing applicable liquor laws and Responsible Alcohol Service guidelines
assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback
reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees
directing work for employees including setting hours and weekly schedules and assigning tasks
creating a fun, safe environment by following core values and operational goals and implementing contests, theme nights, and incentives
understanding, managing, and practicing safe food handling procedures