Service Manager

Cintas Corporation is a leading provider of specialized products and services that help businesses of all sizes maintain clean, safe, and professional environments. Headquartered in Cincinnati, Ohio, Cintas is a publicly traded Fortune 500 company recognized for its commitment to quality and customer satisfaction. Serving over one million customers across various industries, Cintas offers an extensive range of services including uniforms, mats, towels, restroom supplies, workplace water services, first aid and safety products, fire protection services, and more. The company prides itself on innovation, reliability, and fostering a culture of excellence among its employee-partners. With its strong presence and comprehensive service offerings, Cintas empowers businesses to "Get Ready" for success each day by maintaining a safe and welcoming workplace.

The Service Manager role at Cintas is a pivotal leadership position within the customer-facing service team. This full-time, regular employee position primarily operates during the first shift and focuses on managing the team responsible for delivering outstanding customer service while ensuring operational efficiency. The Service Manager’s responsibilities are broad and multifaceted, encompassing staff recruitment, performance management, leadership development, and hands-on operational support. This position drives key business objectives including sales growth, profitability, inventory control, and budget management.

In this role, the Service Manager will provide direct supervision and coaching to service representatives, driving high performance through effective sales techniques and exceptional customer interactions. They are tasked with maintaining a safe working environment and fostering goodwill among customers through timely resolution of service issues and consistent delivery of world-class service. The position involves engaging with customers directly by performing pick-up and delivery duties as needed, which requires physical stamina and commitment to service excellence.

Financial accountability is a significant aspect of this role, as the Service Manager oversees budgets and works to achieve payroll and inventory goals that align with company objectives. The role requires strong people management skills, mentoring capabilities, and the ability to handle operational challenges proactively. Operating company vehicles for customer visits and representing Cintas professionally on-site are critical components of the job.

The estimated salary range for this position is approximately $78,200 to $103,985 per year, with eligibility for an annual target bonus based on individual and company performance metrics. Cintas offers an excellent benefits package including competitive pay, comprehensive medical, dental, and vision insurance, a 401(k) plan with company match and profit sharing, paid time off, and robust career development programs.

Joining Cintas as a Service Manager means becoming part of a respected and dynamic organization that values diversity and inclusion and promotes career growth within a supportive work environment. Cintas is an equal opportunity employer dedicated to providing all qualified applicants with fair consideration regardless of race, gender, age, or other protected characteristics. This posting will remain open for a minimum of five days to attract top talent committed to delivering exceptional customer service and operational excellence.