Service Manager

BH is a people-first multifamily owner and operator that has grown from a small startup in 1993 into one of the largest commercial real estate companies in the United States. With a portfolio managing over 100,000 units and employing more than 2,800 team members, BH is recognized for its strong commitment to doing business the right way while investing in its workforce. The company is proudly acknowledged by Fortune Magazine as one of the Best Workplaces for Women, Millennials, and Diversity, reflecting its inclusive culture and innovative spirit. BH owns and controls its processes in-house, allowing it to build smarter living environments and foster growth in the multifamily industry. This dedication to excellence and innovation drives BH’s mission to set industry standards and provide exceptional service to its residents and team members alike.\n\nThe role of Service Manager at BH, located at River Haus Creekside in New Braunfels, TX, is a full-time position with a competitive pay rate of $34.00 per hour. As a Service Manager, you will play a critical role in coordinating the maintenance and repair operations across the property to ensure the facilities are safe, functional, and well-maintained. This position requires overseeing employees who handle building repairs, scheduling their work, and monitoring the quality and timeliness of maintenance tasks. You will be responsible for maintaining inventory supplies, monitoring the monthly maintenance budget, and ensuring safety compliance with OSHA and other regulatory guidelines. Your work will impact resident satisfaction and the overall operational efficiency of the community. BH emphasizes the importance of service quality and expects the Service Manager to represent the company professionally and courteously at all times, embodying the company’s 'people-first' philosophy.\n\nThe Service Manager will independently complete maintenance employee schedules, coordinate skill and safety training programs, and conduct property inspections to identify maintenance needs and liability hazards. They will manage preventative maintenance programs and ensure the proper use and security of all company tools. The role also involves coordinating with the Community Manager to address staffing needs and responding to resident requests promptly. BH values a teamwork-oriented approach and expects the Service Manager to foster an environment where details are prioritized and challenges are viewed as opportunities for improvement. This position may require on-call responsibilities, including during inclement weather or emergencies, and occasional travel as needed. Working at BH means joining a welcoming, diverse team of go-getters who take pride in their work and strive to continually improve the way they live, invest, and manage multifamily properties. This is an excellent opportunity for experienced maintenance professionals seeking to advance their careers within a supportive and innovative company culture.