Service Manager

Cintas Corporation is a leading provider of specialized products and services to businesses of all types and sizes, dedicated to helping companies operate safer, cleaner, and more efficiently. With a robust portfolio that includes uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems, and alarm services, Cintas plays a critical role in preparing businesses to open their doors with confidence every day. Headquartered in Cincinnati, Ohio, and publicly traded on the Nasdaq Global Select Market under the symbol CTAS, Cintas is a Fortune 500 company and a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. The company is known for its commitment to providing high-quality service, innovative solutions, and business excellence. As an employer, Cintas embraces diversity and inclusion, ensuring equal opportunities for all qualified applicants regardless of race, color, religion, sex, national origin, age, genetic information, disability, or veteran status.

The Service Manager role at Cintas is a dynamic leadership position responsible for managing the customer-facing Service team directly. This role demands hands-on leadership, including hiring, performance management, and training to ensure the team meets and exceeds company standards in customer satisfaction and operational performance. The Service Manager drives a customer-centric approach, resolving customer-related issues effectively while maintaining goodwill and strong relationships at customer sites. They oversee achieving sales, profit, inventory, and payroll goals as well as managing budgets and addressing operational challenges affecting service delivery. This role requires accompanying service representatives on customer visits, assisting in product pick-up and delivery, and maintaining a safe working environment. The Service Manager operates company-owned vehicles and handles physical tasks such as lifting and carrying Cintas products to ensure world-class service delivery. This position is full-time, on the first shift, and classified as regular employment, emphasizing both leadership and frontline service involvement. The ideal candidate will have a valid driver's license, a high school diploma or equivalent, with a preference for a bachelor's degree or equivalent experience. Management experience and industrial sales or customer service background are desirable. The role offers competitive pay and is supported by comprehensive benefits, including medical, dental, vision insurance, paid time off, and opportunities for career advancement. By joining Cintas as a Service Manager, the successful candidate will be integral to delivering the company's mission of helping customers get ready for the workday every day while fostering team excellence and operational success.