Service Manager

Lady Lake, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid vacation

Parental leave

short-term disability

long-term disability

Life insurance

accident insurance

critical illness insurance

Identity Theft Protection

Employee assistance program

401(k) retirement plan

flexible spending accounts

Tuition Reimbursement

profit-sharing program

Stock units program

Annual holiday bonus

Job Description

Texas Roadhouse is a renowned American restaurant chain famous for its welcoming environment and exceptional steak offerings. Established with a people-first philosophy, the company stands out not only for its Legendary Food and Legendary Service but also for fostering a culture where employees feel valued and inspired. With a strong commitment to team growth and career advancement, Texas Roadhouse creates a workplace where individuals can thrive both personally and professionally. The company emphasizes love for the work at hand while preparing employees for future opportunities, creating a dynamic and supportive atmosphere known affectionately as being a 'Roadie.'

Texas Roadhouse is currently seeking a dedicated Service Manager to join their leadership team. This role is pivotal in managing all Front of House operations, ensuring impeccable service standards, and delivering an unforgettable dining experience. The Service Manager’s mission is to drive sales, oversee daily restaurant operations, and lead the Front of House team to meet and exceed customer expectations. This position requires a natural leader with an eagerness to mentor staff, uphold safety and cleanliness standards, and maintain compliance with all company policies and applicable laws. From managing liquor orders to coaching employees and organizing engaging team activities, the Service Manager is essential in maintaining the vibrant, fun, and safe environment that Texas Roadhouse customers and employees cherish.

This role offers flexible work schedules, participation in a lively corporate culture, and numerous opportunities for professional development through formal training and career growth initiatives. Service Managers are also entitled to a comprehensive total rewards package after only 30 days of employment, which includes medical, dental, and vision insurance, various types of paid leave including maternity leave, adoption assistance, disability coverage, an employee assistance program, retirement plans, tuition reimbursement, profit-sharing, stock units program, and other significant benefits. Texas Roadhouse is deeply committed to equal employment opportunities, promoting a workplace free from discrimination and open to all individuals regardless of race, gender, age, disability, or other protected characteristics. Joining Texas Roadhouse as a Service Manager means becoming part of a passionate team dedicated to delivering legendary service in every guest interaction while enjoying robust support and rewarding benefits as part of the family.

Job Requirements

High school diploma or equivalent
Minimum 2 years of experience in a supervisory role preferably in restaurant management
Familiarity with POS systems and scheduling software
Ability to work flexible hours including nights, weekends, and holidays
Strong customer service orientation
Legal eligibility to work in the United States
Capacity to stand for extended periods and perform physical tasks when necessary

Job Qualifications

Previous management experience in a restaurant or hospitality environment
Strong leadership and interpersonal skills
Ability to manage multiple tasks and prioritize effectively
Excellent communication skills
Knowledge of liquor laws and responsible alcohol service
Experience in employee training and development
Ability to enforce policies and maintain safety standards

Job Duties

Drive sales, steps of service, and guest satisfaction
Enforce compliance with employment policies and oversee cleanliness and safety
Provide or direct all Front of House training
Manage performance of Front of House employees including evaluations, coaching, and discipline
Manage liquor orders and control liquor costs
Enforce liquor laws and Responsible Alcohol Service guidelines
Assist with the development of key employees through daily feedback
Review applications, interview, and hire or recommend hiring Front of House employees
Direct employee work including hours, schedules, and task assignments
Create a fun, safe environment through core values, contests, theme nights, and staff incentives
Understand and practice safe food handling procedures