Service Manager

Texas Roadhouse is a renowned restaurant chain celebrated for its commitment to delivering Legendary Food and Legendary Service. Known primarily for its high-quality steaks and vibrant dining atmosphere, Texas Roadhouse operates with a people-first philosophy, ensuring that both employees and guests experience a welcoming and enjoyable environment. The company values passion for hospitality and continuous growth, emphasizing preparation for future roles and opportunities within the organization. Texas Roadhouse is dedicated to fostering a culture where team members, known as 'Roadies,' are inspired to love what they do today while being prepared for tomorrow's challenges and successes.

The role of a Service Manager at Texas Roadhouse is pivotal in upholding these values by overseeing all Front of House daily operations. This position requires a dynamic leader who can manage a team of Front of House employees to deliver exceptional guest experiences consistently. The Service Manager is responsible for driving sales, ensuring adherence to Texas Roadhouse's steps of service, and achieving high guest satisfaction levels. This role involves enforcing employment policies, maintaining cleanliness and safety standards throughout the restaurant, and providing or facilitating all Front of House training to enhance team performance.

In addition to managing employee performance through evaluations, coaching, and discipline, the Service Manager oversees liquor orders and controls liquor costs while enforcing compliance with liquor laws and responsible alcohol service guidelines. The role also includes supporting the development of key staff members by providing regular, constructive feedback. Recruitment responsibilities such as reviewing applications, conducting interviews, and making hiring recommendations also fall under this position.

Furthermore, the Service Manager directs work schedules, assigns tasks strategically before, during, and after restaurant hours, and fosters a fun and safe work environment. This is achieved by aligning with core company values, operational goals, and implementing engaging activities such as contests, theme nights, and incentive programs. Knowledge and practice of safe food handling procedures are essential aspects of the position.

Texas Roadhouse offers a rich work culture characterized by flexible schedules, employee discounts, friendly competitions, recognition initiatives, formal training programs, and ample opportunities for career advancement. Restaurant Managers who meet eligibility requirements become part of a comprehensive total rewards package after 30 days of employment. This package includes a range of benefits designed to support the health, well-being, and financial security of employees. Texas Roadhouse is also committed to equal employment opportunities, encouraging candidates from diverse backgrounds to apply and contribute to its inclusive and supportive workplace environment.