Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
The PM Lounge is a distinguished upscale dining establishment known for its exceptional hospitality and commitment to delivering unparalleled member experiences. Our venue encompasses a vibrant main dining area, an inviting lounge, an elegant bar, exclusive VIP sections, and dedicated event service spaces. We pride ourselves on creating a refined atmosphere where members and guests enjoy superior service, exquisite cuisine, and an ambiance tailored to enhance every visit. At the heart of our operations is a team of professionals dedicated to excellence, guest satisfaction, and seamless service execution, which has solidified The PM Lounge as a premier destination in the hospitality industry.
We are seeking a dynamic and experienced Service Manager to join our team and lead the front-of-house operations. This pivotal role serves as a visible leader, setting the tone for exceptional dining experiences across all service areas. The Service Manager is responsible for upholding our high standards, inspiring and developing team members, and ensuring operational excellence day-to-day. This includes managing the flow of the dining room, overseeing table maintenance, and supporting labor and cost management initiatives to maximize efficiency and profitability.
The ideal candidate will have a strong background in hospitality leadership, particularly within upscale dining, private clubs, or related food and beverage operations. They will possess excellent communication and interpersonal skills, enabling them to foster strong relationships with both staff and members. Additionally, the Service Manager will be adept at addressing performance issues and resolving member concerns promptly and professionally, all while maintaining a positive and productive workplace environment.
Key aspects of the role include partnering closely with the General Manager on staffing, training, and performance management, as well as maintaining compliance with safety, sanitation, and alcohol service regulations. This role demands a professional presence, sound judgment, and attention to detail, complemented by the physical ability to perform essential tasks such as standing and walking for extended periods and lifting up to 50 pounds.
This full-time position offers an exciting opportunity for a hospitality professional committed to elevating the guest experience and driving service success. Candidates passionate about leadership, operational excellence, and member satisfaction will find this a rewarding and challenging career opportunity at The PM Lounge.
We are seeking a dynamic and experienced Service Manager to join our team and lead the front-of-house operations. This pivotal role serves as a visible leader, setting the tone for exceptional dining experiences across all service areas. The Service Manager is responsible for upholding our high standards, inspiring and developing team members, and ensuring operational excellence day-to-day. This includes managing the flow of the dining room, overseeing table maintenance, and supporting labor and cost management initiatives to maximize efficiency and profitability.
The ideal candidate will have a strong background in hospitality leadership, particularly within upscale dining, private clubs, or related food and beverage operations. They will possess excellent communication and interpersonal skills, enabling them to foster strong relationships with both staff and members. Additionally, the Service Manager will be adept at addressing performance issues and resolving member concerns promptly and professionally, all while maintaining a positive and productive workplace environment.
Key aspects of the role include partnering closely with the General Manager on staffing, training, and performance management, as well as maintaining compliance with safety, sanitation, and alcohol service regulations. This role demands a professional presence, sound judgment, and attention to detail, complemented by the physical ability to perform essential tasks such as standing and walking for extended periods and lifting up to 50 pounds.
This full-time position offers an exciting opportunity for a hospitality professional committed to elevating the guest experience and driving service success. Candidates passionate about leadership, operational excellence, and member satisfaction will find this a rewarding and challenging career opportunity at The PM Lounge.
Job Requirements
- 2-5 years of progressive leadership experience in hospitality, upscale dining, private club, or food and beverage operations
- Demonstrated ability to lead teams, build strong relationships, communicate effectively, and solve problems in a fast-paced service environment
- Working knowledge of labor, safety, sanitation, alcohol service, and operational compliance requirements relevant to the role
- Proficiency with Microsoft Office and familiarity with POS, reservation, and inventory systems
- Professional presence, sound judgment, attention to detail, and the ability to maintain confidentiality
- Ability to stand and walk for extended periods, lift up to 50 pounds, and perform the physical requirements of the position with or without reasonable accommodation
Job Qualifications
- 2-5 years of progressive leadership experience in hospitality, upscale dining, private club, or food and beverage operations
- Demonstrated ability to lead teams, build strong relationships, communicate effectively, and solve problems in a fast-paced service environment
- Working knowledge of labor, safety, sanitation, alcohol service, and operational compliance requirements relevant to the role
- Proficiency with Microsoft Office and familiarity with POS, reservation, and inventory systems
- Professional presence, sound judgment, attention to detail, and the ability to maintain confidentiality
- Ability to stand and walk for extended periods, lift up to 50 pounds, and perform the physical requirements of the position with or without reasonable accommodation
Job Duties
- Lead front-of-house operations across dining, lounge, bar, VIP and event service areas to deliver consistently elevated service experience
- Inspire, coach, and develop team members through effective training, feedback, and performance reviews and support in collaboration with leadership and HR, as appropriate
- Address performance concerns promptly and professionally while supporting employee growth and development
- Champion member satisfaction by monitoring service execution, resolving concerns professionally, and reinforcing hospitality standards to The PM Lounge standards and expectations
- Monitor dining room flow, pacing, table maintenance, and overall member satisfaction
- Support labor, payroll, inventory, and operational controls to promote efficiency, accuracy, and sound cost management
- Maintain compliance with company policies, safety and sanitation standards, alcohol service requirements, and other applicable operational and employment guidelines
- Partner with the General Manager for ongoing staffing levels, training, performance management reviews, and special projects that advance team and business goals
- Perform other duties as assigned and necessary to support business needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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