Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
Parental leave
short-term disability
long-term disability
Life insurance
accident insurance
critical illness insurance
Identity Theft Protection
Employee assistance program
401(k) retirement plan
flexible spending accounts
Tuition Reimbursement
Profit sharing
restricted stock units program
Annual holiday bonus
Job Description
Texas Roadhouse is a renowned casual dining restaurant chain that specializes in hand-cut steaks, made-from-scratch sides, fresh baked bread, and ice-cold drinks. Founded in 1993, Texas Roadhouse is dedicated to delivering Legendary Food and Legendary Service in a fun and friendly environment. With a culture that prioritizes people first, both guests and employees are at the heart of everything the company does. The company has a strong reputation for not only providing an exceptional dining experience but also fostering a supportive workplace where team members can grow their careers. Texas Roadhouse is known for its commitment to training, developing leaders, and creating opportunities for advancement within the organization. The company culture emphasizes teamwork, fun, and continuous improvement, making it a popular choice for individuals seeking a dynamic and rewarding career in the restaurant industry.
As a Service Manager at Texas Roadhouse, you will play a crucial role in overseeing all Front of House daily operations in a fast-paced and customer-focused environment. You will be responsible for managing the team of servers, hosts, and bartenders to ensure every guest receives Legendary Food and Legendary Service. This role requires a leader who is passionate about people and is dedicated to delivering an outstanding guest experience. You will drive sales efforts and uphold the high standards of service by training and coaching the Front of House staff, supervising daily operations, and enforcing compliance with employment policies and liquor laws. This leadership position demands excellent organizational skills, the ability to manage multiple priorities, and a focus on both operational efficiency and employee development.
The Service Manager will also be instrumental in maintaining a safe, clean, and enjoyable environment for guests and staff. You will handle liquor orders and cost controls, conduct performance evaluations, and assist in hiring and recruiting Front of House personnel. Additionally, you will create a positive and motivating atmosphere by implementing contests, theme nights, and staff incentives that align with Texas Roadhouse’s core values and operational goals. The role offers flexible work schedules, a vibrant and inclusive team culture, and opportunities for career growth within a respected restaurant brand. Texas Roadhouse provides a comprehensive total rewards package after 30 days of employment that includes medical, dental, vision insurance, paid time off, and more to support the well-being and success of its employees. If you are ready to join a team that values people as much as great food, Texas Roadhouse invites you to become a Roadie and apply for the Service Manager position today.
As a Service Manager at Texas Roadhouse, you will play a crucial role in overseeing all Front of House daily operations in a fast-paced and customer-focused environment. You will be responsible for managing the team of servers, hosts, and bartenders to ensure every guest receives Legendary Food and Legendary Service. This role requires a leader who is passionate about people and is dedicated to delivering an outstanding guest experience. You will drive sales efforts and uphold the high standards of service by training and coaching the Front of House staff, supervising daily operations, and enforcing compliance with employment policies and liquor laws. This leadership position demands excellent organizational skills, the ability to manage multiple priorities, and a focus on both operational efficiency and employee development.
The Service Manager will also be instrumental in maintaining a safe, clean, and enjoyable environment for guests and staff. You will handle liquor orders and cost controls, conduct performance evaluations, and assist in hiring and recruiting Front of House personnel. Additionally, you will create a positive and motivating atmosphere by implementing contests, theme nights, and staff incentives that align with Texas Roadhouse’s core values and operational goals. The role offers flexible work schedules, a vibrant and inclusive team culture, and opportunities for career growth within a respected restaurant brand. Texas Roadhouse provides a comprehensive total rewards package after 30 days of employment that includes medical, dental, vision insurance, paid time off, and more to support the well-being and success of its employees. If you are ready to join a team that values people as much as great food, Texas Roadhouse invites you to become a Roadie and apply for the Service Manager position today.
Job Requirements
- High school diploma or equivalent
- minimum of 2 years experience in restaurant management or Front of House leadership role
- knowledge of food safety standards and liquor laws
- ability to work flexible hours including nights weekends and holidays
- strong leadership and customer service skills
- ability to train coach and mentor staff
- excellent communication skills
- ability to handle multiple priorities
Job Qualifications
- Experience in managing Front of House operations in a restaurant setting
- proven leadership and team management skills
- excellent communication and interpersonal abilities
- ability to enforce policies and maintain high standards of service
- knowledge of liquor laws and responsible alcohol service
- strong organizational and problem-solving skills
- ability to work in a fast-paced environment
- prior experience with employee development and performance management
Job Duties
- Driving sales steps of service and guest satisfaction
- enforcing compliance with employment policies and overseeing restaurant cleanliness and guest safety
- providing or directing Front of House training
- managing performance of Front of House employees including evaluations coaching and discipline
- managing liquor orders and controlling liquor costs
- enforcing applicable liquor laws and Responsible Alcohol Service guidelines
- assisting with development of key employees assistant managers and hourly staff
- reviewing applications interviewing and hiring or recommending hiring of Front of House employees
- directing work including setting schedules and assigning tasks
- creating a fun safe environment through core values contests theme nights and staff incentives
- understanding managing and practicing safe food handling procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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