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Texas Roadhouse logo

Service Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
Parental leave
short-term disability
long-term disability
Life insurance
accident insurance
critical illness insurance
Identity Theft Protection
Employee assistance program
401(k) retirement plan
flexible spending accounts
Tuition Reimbursement
Profit sharing
restricted stock units program
Annual holiday bonus

Job Description

Texas Roadhouse is a renowned casual dining restaurant chain that specializes in hand-cut steaks, made-from-scratch sides, fresh baked bread, and ice-cold drinks. Founded in 1993, Texas Roadhouse is dedicated to delivering Legendary Food and Legendary Service in a fun and friendly environment. With a culture that prioritizes people first, both guests and employees are at the heart of everything the company does. The company has a strong reputation for not only providing an exceptional dining experience but also fostering a supportive workplace where team members can grow their careers. Texas Roadhouse is known for its commitment to training, developing leaders,... Show More

Job Requirements

  • High school diploma or equivalent
  • minimum of 2 years experience in restaurant management or Front of House leadership role
  • knowledge of food safety standards and liquor laws
  • ability to work flexible hours including nights weekends and holidays
  • strong leadership and customer service skills
  • ability to train coach and mentor staff
  • excellent communication skills
  • ability to handle multiple priorities

Job Qualifications

  • Experience in managing Front of House operations in a restaurant setting
  • proven leadership and team management skills
  • excellent communication and interpersonal abilities
  • ability to enforce policies and maintain high standards of service
  • knowledge of liquor laws and responsible alcohol service
  • strong organizational and problem-solving skills
  • ability to work in a fast-paced environment
  • prior experience with employee development and performance management

Job Duties

  • Driving sales steps of service and guest satisfaction
  • enforcing compliance with employment policies and overseeing restaurant cleanliness and guest safety
  • providing or directing Front of House training
  • managing performance of Front of House employees including evaluations coaching and discipline
  • managing liquor orders and controlling liquor costs
  • enforcing applicable liquor laws and Responsible Alcohol Service guidelines
  • assisting with development of key employees assistant managers and hourly staff
  • reviewing applications interviewing and hiring or recommending hiring of Front of House employees
  • directing work including setting schedules and assigning tasks
  • creating a fun safe environment through core values contests theme nights and staff incentives
  • understanding managing and practicing safe food handling procedures

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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