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Texas Roadhouse logo

Service Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid vacation
Parental leave
short-term disability
long-term disability
Life insurance
accident insurance
critical illness insurance
Identity Theft Protection
Employee assistance program
Business travel insurance
401(k) retirement plan
flexible spending accounts
tuition reimbursements
profit-sharing program
Quarterly restricted stock units
holiday bonus

Job Description

Texas Roadhouse is a renowned casual dining restaurant chain famous for its mouth-watering steaks and exceptional hospitality. Founded with a people-first mindset, Texas Roadhouse has earned its reputation for Legendary Food and Legendary Service, creating a warm and welcoming environment for guests and employees alike. The company prides itself on fostering a culture that not only emphasizes quality food but also prioritizes employee development and guest satisfaction. With hundreds of locations nationwide, Texas Roadhouse has become a beloved brand by delivering a consistent dining experience that combines great food with friendly, attentive service.

At Texas Roadhouse, the core values r... Show More

Job Requirements

  • High school diploma or equivalent
  • previous experience in a fast-paced restaurant environment
  • ability to work flexible hours including evenings and weekends
  • strong leadership and organizational skills
  • knowledge of food safety standards
  • effective communication skills
  • ability to handle multiple tasks simultaneously

Job Qualifications

  • Experience in restaurant management or supervisory roles
  • knowledge of liquor laws and responsible alcohol service
  • leadership and team management skills
  • strong communication and interpersonal abilities
  • ability to train and develop staff
  • experience with scheduling and performance evaluations
  • capability to drive sales and guest satisfaction

Job Duties

  • Drive sales, steps of service, and guest satisfaction
  • enforce compliance with all employment policies and oversee cleanliness and guest safety
  • provide or direct all front of house training
  • manage performance of front of house employees including evaluations, coaching, and discipline
  • manage liquor orders and control liquor costs
  • enforce applicable liquor laws and responsible alcohol service guidelines
  • assist with development of key employees by providing daily feedback during one-on-ones
  • review applications, interview, and hire or recommend hiring of front of house employees
  • direct work for employees including setting hours, weekly schedules, and task assignments
  • create a fun, safe environment by following core values and operational goals, implementing contests, theme nights, and staff incentives
  • understand, manage, and practice safe food handling procedures

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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