Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
performance bonuses
Career development opportunities
Job Description
TGI Fridays is a renowned casual dining restaurant brand recognized for its vibrant atmosphere, exceptional food, and commitment to delivering excellent guest experiences. With a focus on American cuisine and a welcoming environment, TGI Fridays has established itself as a favorite destination for guests seeking a memorable dining outing. The Hanover-Arundel location situated at 7655 Arundel Mills Blvd in Hanover, MD, serves as a dynamic venue where hospitality meets quality service aligned with the brand's Credo and Guiding Principles. This establishment is part of the extensive network of TGI Fridays restaurants, known for supporting a culture that values professionalism, teamwork, and guest satisfaction.
The role of the Service Manager at TGI Fridays Hanover-Arundel is pivotal in maintaining and elevating the operational standards of the restaurant. This position involves assisting in the leadership and coordination of restaurant managers and team members to ensure a consistently excellent guest experience that drives increased guest counts, sales, and margin of profit growth. The Service Manager oversees day-to-day restaurant operations, focusing keenly on guest service, managing both front-of-house and back-of-house teams, and ensuring that all company policies, brand standards, and compliance regulations are strictly adhered to. This role demands a strategic leader capable of managing profit and loss centers, developing team members' talents, and implementing marketing initiatives to boost traffic and sales.
The Service Manager is responsible for selecting, coaching, and mentoring team members to foster a positive work environment that upholds principles of safety, cleanliness, and discrimination-free interaction. They play a critical role in maintaining open communication channels within the team, providing honest feedback, and holding managers accountable for both employee performance and guest satisfaction. Additionally, Service Managers handle financial and administrative duties including payroll and scheduling, ensuring precise and timely completion in line with company policies.
This role requires a strong leader who excels in talent assessment, coaching for performance, inspiring others, adapting flexibly to change, and managing execution to meet rigorous performance standards. The Service Manager acts with integrity and positivity, motivating staff to exceed expectations while addressing any guest complaints promptly to turn dissatisfied guests into loyal customers. They are also instrumental in analyzing financial data to create strategies that promote business growth and enhanced guest experiences.
Candidates for this role should possess at least two years of restaurant management experience, preferably with knowledge of TGI Fridays policies and operations. A four-year college degree is favored, alongside proficiency with point-of-sale and back-office systems. The position is ideal for a dedicated, energetic individual committed to leadership excellence and passionate about the hospitality industry. Working at TGI Fridays Hanover-Arundel means joining a team that values both personal and professional growth, offering a supportive environment where your contributions directly impact the business's success and guest satisfaction overall. This comprehensive role offers a fantastic opportunity to develop advanced management skills within a well-established restaurant brand in a vibrant community setting.
The role of the Service Manager at TGI Fridays Hanover-Arundel is pivotal in maintaining and elevating the operational standards of the restaurant. This position involves assisting in the leadership and coordination of restaurant managers and team members to ensure a consistently excellent guest experience that drives increased guest counts, sales, and margin of profit growth. The Service Manager oversees day-to-day restaurant operations, focusing keenly on guest service, managing both front-of-house and back-of-house teams, and ensuring that all company policies, brand standards, and compliance regulations are strictly adhered to. This role demands a strategic leader capable of managing profit and loss centers, developing team members' talents, and implementing marketing initiatives to boost traffic and sales.
The Service Manager is responsible for selecting, coaching, and mentoring team members to foster a positive work environment that upholds principles of safety, cleanliness, and discrimination-free interaction. They play a critical role in maintaining open communication channels within the team, providing honest feedback, and holding managers accountable for both employee performance and guest satisfaction. Additionally, Service Managers handle financial and administrative duties including payroll and scheduling, ensuring precise and timely completion in line with company policies.
This role requires a strong leader who excels in talent assessment, coaching for performance, inspiring others, adapting flexibly to change, and managing execution to meet rigorous performance standards. The Service Manager acts with integrity and positivity, motivating staff to exceed expectations while addressing any guest complaints promptly to turn dissatisfied guests into loyal customers. They are also instrumental in analyzing financial data to create strategies that promote business growth and enhanced guest experiences.
Candidates for this role should possess at least two years of restaurant management experience, preferably with knowledge of TGI Fridays policies and operations. A four-year college degree is favored, alongside proficiency with point-of-sale and back-office systems. The position is ideal for a dedicated, energetic individual committed to leadership excellence and passionate about the hospitality industry. Working at TGI Fridays Hanover-Arundel means joining a team that values both personal and professional growth, offering a supportive environment where your contributions directly impact the business's success and guest satisfaction overall. This comprehensive role offers a fantastic opportunity to develop advanced management skills within a well-established restaurant brand in a vibrant community setting.
Job Requirements
- Minimum of two years experience in restaurant management
- knowledge of TGI Fridays recipes, policies, and standards
- ability to perform all functions of hourly positions
- proficiency with point-of-sale and back office systems
- excellent leadership and interpersonal skills
- strong problem-solving and decision-making capabilities
- commitment to upholding legal and company standards
- capacity to work in a fast-paced environment
- availability to manage day-to-day restaurant operations
Job Qualifications
- Four-year college degree preferred
- minimum of two years experience in restaurant management
- extensive knowledge of TGI Fridays recipes, policies, standards, and theories
- capable of performing functions and meeting qualification standards for all hourly positions
- knowledge of point-of-sale and back office systems
- effective leadership and coaching skills
- strong communication and problem-solving abilities
- ability to manage financial results and guest relations
Job Duties
- Manage all day-to-day restaurant operations with a focus on delivering a great guest experience
- supervise and support managers and all front-of-house and back-of-house hourly team members
- manage all profit and loss centers
- align all behavior with the Credo and Guiding Principles
- execute on all brand standards
- identify opportunities to drive sales, traffic and return visits with a 4-wall mentality
- oversee implementation of local store marketing and national marketing promotions
- assist with determination of current and future staffing needs
- identify and develop high potential team members and managers
- provide ongoing and honest feedback, coaching and development
- evaluate performance fairly and frequently
- create a safe, clean and discrimination-free environment
- respond to guest service complaints to turn dissatisfied guests into return guests
- complete all financial, personnel and payroll related administrative duties accurately and timely
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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