Service Leader

Springfield, MA, USA|

Job Overview

Compensation

Hourly

Range $16.25 - $21.25

Benefits

Tuition Assistance

Free Food

Medical insurance

Dental Insurance

Vision Insurance

Digital Tips

Paid Time Off

holiday closures

competitive compensation

Opportunities for advancement

Job Description

Chipotle Mexican Grill, Inc. (NYSE: CMG) is a renowned fast-casual restaurant chain dedicated to cultivating a better world through responsibly sourced, classically cooked real food made with wholesome ingredients free from artificial colors, flavors, or preservatives. Established as a leader and innovator in the food industry, Chipotle has restaurants across the United States, Canada, the United Kingdom, France, and Germany. The company proudly owns and operates all its restaurants throughout North America and Europe, setting it apart from other food chains of its caliber. This unique approach ensures quality control and preserves the integrity of its Food With Integrity philosophy, which emphasizes sourcing ingredients responsibly and supporting sustainable agricultural practices. Chipotle’s mission is to make better food accessible to everyone while maintaining a strong commitment to digital innovation, sustainable business practices, and fostering an inclusive workplace.

The role of Service Leader at Chipotle is a dynamic, fast-paced position that plays a vital part in ensuring an exceptional customer experience. Service Leaders are responsible for maintaining high standards of food safety, quality, and customer service, overseeing the restaurant crew's performance, and assisting with operational tasks that keep the restaurant running smoothly. This full-time position demands active engagement on the floor, requiring leaders to be on their feet, ready to support and assist the team as needed. The Service Leader ensures that great-tasting, high-quality food is served while upholding the company’s food safety protocols including hand washing, glove changes, temperature monitoring, and timely inventory management.

In addition to operational responsibilities, Service Leaders also provide essential leadership by developing and cross-training front-of-house crew members, assisting with performance reviews, and helping to cultivate future leadership within the restaurant. Alongside these duties, they also manage administrative tasks like cash handling, office paperwork, banking, and maintaining adequate office supplies and equipment. The Service Leader role is instrumental in maintaining an organized, clean, and efficient work environment that supports the overall positive guest experience.

Chipotle offers competitive compensation for the Service Leader role, with hourly pay ranging between $19.65 and $21.86, plus eligibility for digital tips and a comprehensive benefits package. Benefits include tuition assistance for select degrees, free food during shifts, medical, dental, and vision insurance, paid time off, holiday closures, and clear opportunities for advancement with many managers having started as crew members. This role is ideal for individuals passionate about the food industry, leadership, and customer service, who are eager to contribute to a growing company that values integrity, innovation, and community impact.

Job Requirements

high school diploma
restaurant experience
knowledge of food safety and health department matters
knowledge and experience of cash handling policies and procedures
ability to speak, write, read, and understand the primary language(s) of the work location
familiarity with office paperwork
physical ability to be on feet while working

Job Qualifications

be able to understand and articulate Chipotle’s Food With Integrity philosophy
have knowledge and experience of cash handling policies and procedures
have knowledge of Food Safety and health department matters
have familiarity with office paperwork
have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
have a high school diploma
have restaurant experience

Job Duties

making sure great tasting, high quality food is served
helping to resolve food quality issues
supporting food safety by ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
helping to resolve customer incidents and working to ensure positive customer experiences
helping to monitor crew breaks, shift changes, shift meetings, and line schedules
developing and cross training all front of house crew
assisting with crew performance reviews
developing future service leaders
assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
ensuring the proper quantity of supplies are available as needed