Service Leader

Dresher, PA, USA|

Job Overview

Benefits

Tuition Assistance

Free Food

Medical insurance

Dental Insurance

Vision Insurance

Digital Tips

Paid Time Off

holiday closures

competitive compensation

Opportunities for advancement

Job Description

Chipotle Mexican Grill, Inc. (NYSE: CMG) is a renowned restaurant company that is dedicated to cultivating a better world by serving responsibly sourced, classically cooked real food. Chipotle has established itself as an innovator and leader in the fast-casual dining industry, revolutionizing what fast food means by focusing on high-quality ingredients without artificial colors, flavors, or preservatives. Founded with the mission of making better food accessible to everyone, Chipotle has expanded its presence across the United States, Canada, the United Kingdom, France, and Germany. Unlike many other restaurant chains of its size, Chipotle owns and operates all its locations in North America and Europe, ensuring consistent quality and service standards. The company's commitment to sustainable business practices, digital and technological advancements, and a people-first approach has earned it a prime position in today’s food industry.

The Service Leader role at Chipotle is a pivotal position aimed at maintaining an exceptional customer experience through quality food preparation and efficient service. This role involves overseeing restaurant crew to ensure they are well-trained and provide excellent customer support. The Service Leader must monitor food safety protocols rigorously, maintain cleanliness and organization on the line, and ensure all equipment is functioning correctly. The position requires active engagement throughout the shift, with Service Leaders expected to be on their feet and ready to assist wherever necessary. This dynamic role includes cross-training crew members, managing shift changeovers, handling customer issues, and supporting food safety and quality standards. If the Service Leader is not busy, they are encouraged to proactively identify other tasks to complete, making this a role that thrives on initiative and leadership.

Service Leaders are also responsible for developing future leaders within the restaurant, assisting with performance reviews, and handling various office administration duties including banking and cash management. Their duties extend to ensuring proper supplies and office equipment management, thereby supporting the smooth operations of the restaurant on all levels. Beyond these operational tasks, Service Leaders embody Chipotle’s Food With Integrity philosophy, which emphasizes transparency, sustainability, and community support. The role offers opportunities for growth and advancement, reflecting Chipotle’s commitment to promoting from within, as evidenced by the fact that 80% of managers began their careers as crew members.

Employing a values-driven and inclusive culture, Chipotle prioritizes fairness and respect in its workplace. The company is an equal opportunity employer that embraces diversity and encourages applications from individuals of all backgrounds and abilities. Accommodations are available under the Americans with Disabilities Act and other applicable laws to ensure all candidates can participate fully in the hiring process. With competitive compensation, comprehensive benefits, and a supportive work environment, the Service Leader role at Chipotle offers a unique opportunity to join a forward-thinking company focused on making a positive impact on food, the environment, and its people.

Job Requirements

have a high school diploma
have restaurant experience
be able to understand and articulate Chipotle's Food With Integrity philosophy
have knowledge and experience of cash handling policies and procedures
have knowledge of food safety and health department matters
have familiarity with office paperwork
have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location

Job Qualifications

have a high school diploma
have restaurant experience
be able to understand and articulate Chipotle's Food With Integrity philosophy
have knowledge and experience of cash handling policies and procedures
have knowledge of food safety and health department matters
have familiarity with office paperwork
have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location

Job Duties

making sure great tasting, high quality food is served
helping to resolve food quality issues
supporting food safety including ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
helping to resolve customer incidents and ensuring positive customer experiences
helping to monitor crew breaks, shift changes, shift meetings, and line schedules
developing and cross training all front of house crew
assisting with crew performance reviews
developing future service leaders
assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
ensuring the proper quantity of supplies are available as needed