Service Leader

St. Louis, MO, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Standard Hours

Flexible

Benefits

Tuition Assistance

Free Food

Medical insurance

Dental Insurance

Vision Insurance

Digital Tips

Paid Time Off

holiday closures

competitive compensation

Opportunities for advancement

Job Description

Chipotle Mexican Grill, Inc. (NYSE: CMG) is a leading fast-casual restaurant chain that is recognized for its commitment to serving responsibly sourced, classically cooked, real food made from wholesome ingredients without artificial colors, flavors, or preservatives. Founded with a mission to cultivate a better world, Chipotle differentiates itself by pioneering a unique approach to fast food that prioritizes food quality, sustainable sourcing, and social responsibility. Operating in the United States, Canada, the United Kingdom, France, and Germany, Chipotle is notable for owning and operating all its restaurants directly, which allows it to maintain strict quality control and ensure a consistent customer experience across all locations. Chipotle is passionate about innovation, digital advancement, and sustainable business practices, all while maintaining a strong focus on employee and customer engagement.

The Service Leader role at Chipotle is a vital position responsible for maintaining a high standard of customer service and food quality within the restaurant. The Service Leader ensures that food is prepared and served safely while fostering a welcoming environment for both customers and team members. This role requires a proactive and hands-on individual who can manage restaurant operations effectively, train crew members, and enforce food safety standards. Service Leaders are expected to stay actively engaged on the restaurant floor, maintaining cleanliness, evaluating tasks, and stepping in to support wherever necessary. This role also encompasses administrative duties such as cash handling, banking, and maintaining office supplies, ensuring the smooth operation of both the kitchen and back-office tasks.

Service Leaders play a critical part in Chipotle's commitment to food with integrity by upholding high food safety standards, addressing customer incidents promptly, and supporting crew development through cross-training and performance reviews. This position offers an excellent opportunity for individuals passionate about delivering quality food and customer experiences while building a career in a company widely recognized for its commitment to employee growth and advancement. Chipotle offers competitive compensation, tuition assistance, and comprehensive benefits, creating an environment that values team members and champions their success. Joining Chipotle means being part of a company that is shaping the future of fast food by combining fast service with conscientious food practices and exceptional guest experiences.

Job Requirements

have a high school diploma
have restaurant experience
be able to understand and articulate Chipotle's Food With Integrity philosophy
have knowledge and experience of cash handling policies and procedures
have knowledge of food safety and health department matters
have familiarity with office paperwork
have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location

Job Qualifications

be able to understand and articulate Chipotle’s Food With Integrity philosophy
have knowledge and experience of cash handling policies and procedures
have knowledge of food safety and health department matters
have familiarity with office paperwork
have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
have a high school diploma
have restaurant experience

Job Duties

making sure great tasting, high quality food is served
helping to resolve food quality issues
supporting food safety which includes ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
helping to resolve customer incidents and working to ensure positive customer experiences
helping to monitor crew breaks, shift changes, shift meetings, and line schedules
developing and cross training all front of house crew
assisting with crew performance reviews
developing future service leaders
assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
ensuring the proper quantity of supplies are available as needed