Service Leader

Dresher, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Standard Hours

Flexible

Day Shifts

Benefits

Tuition Assistance

Free Food

Medical insurance

Dental Insurance

Vision Insurance

Digital Tips

Paid Time Off

holiday closures

competitive compensation

Opportunities for advancement

Job Description

Chipotle Mexican Grill, Inc. (NYSE: CMG) is a renowned fast-casual restaurant chain committed to cultivating a better world through responsibly sourced, classically cooked, real food made with wholesome ingredients free from artificial colors, flavors, or preservatives. With locations across the United States, Canada, the United Kingdom, France, and Germany, Chipotle is a pioneer in the food industry, known for owning and operating all its restaurants in North America and Europe. The company prides itself on fostering a culture of innovation, sustainability, and digital advancement while emphasizing exceptional guest experiences and accessibility to quality food for all. Chipotle’s mission revolves around shifting the future of farming and food by starting conversations, supporting sustainable practices, and continuously evolving its operations.

The role of Service Leader at Chipotle is pivotal in maintaining a positive customer experience by ensuring the preparation and serving of safe, high-quality food. This position requires dedication to food safety, excellent customer service, and efficient restaurant management. Service Leaders are responsible for leading and training the restaurant crew, ensuring all team members deliver outstanding service while upholding Chipotle’s Food With Integrity philosophy. The role demands an active presence on the floor, requiring Service Leaders to be on their feet during their shifts, except during breaks, and proactively assist with various restaurant tasks when not busy. This hands-on leadership position also involves monitoring equipment and supplies, managing crew schedules and breaks, handling cash and banking policies, and supporting crew performance reviews and development. Service Leaders play a critical role in developing future leadership within the company by fostering growth, cross-training staff, and supporting a team-oriented environment.

As a Service Leader, you will be intimately involved in upholding food safety standards by ensuring proper hand washing and glove changes, monitoring line temperatures and shelf lives, and following daily food safety checklists. You will also help resolve any food quality or customer service issues, contributing to a seamless and enjoyable dining experience for guests. Additionally, office duties such as handling paperwork, overseeing office supplies, and ensuring all office equipment functions correctly will form part of your responsibilities. This position is more than just a supervisory role; it is a comprehensive leadership opportunity that blends operational efficiency with a passion for excellent food and customer care, aligning closely with Chipotle’s values and commitment to sustainability and community.

Job Requirements

High school diploma
restaurant experience
understanding of Chipotle’s Food With Integrity philosophy
knowledge and experience of cash handling policies and procedures
knowledge of food safety and health department matters
familiarity with office paperwork
ability to speak, write, read, and understand the primary language(s) of the work location

Job Qualifications

Be able to understand and articulate Chipotle’s Food With Integrity philosophy
have knowledge and experience of cash handling policies and procedures
have knowledge of food safety and health department matters
have familiarity with office paperwork
have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
have a high school diploma
have restaurant experience

Job Duties

Making sure great tasting, high quality food is served
helping to resolve food quality issues
supporting food safety which includes ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and following daily food safety checklist and policies
helping to resolve customer incidents and ensuring positive customer experiences
monitoring crew breaks, shift changes, shift meetings, and line schedules
developing and cross training all front of house crew
assisting with crew performance reviews
developing future service leaders
assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
ensuring office equipment remains in working order and ordering office supplies as necessary
ensuring the proper quantity of supplies are available as needed