Service Leader

Coral Springs, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Standard Hours

Flexible

Day Shifts

Benefits

Tuition Assistance

Free Food

Medical insurance

Dental Insurance

Vision Insurance

Digital Tips

Paid Time Off

holiday closures

competitive compensation

Opportunities for advancement

Job Description

Chipotle Mexican Grill, Inc. (NYSE: CMG) is a renowned fast-casual restaurant chain celebrated for cultivating a better world through responsibly sourced, classically cooked, real food made with wholesome ingredients. Established as a leader and innovator in the food industry, Chipotle is dedicated to serving meals free from artificial colors, flavors, or preservatives. With locations throughout the United States, Canada, the United Kingdom, France, and Germany, Chipotle uniquely owns and operates all of its restaurants in North America and Europe, distinguishing itself in scale and commitment to quality and sustainability. The establishment embraces a purpose-driven approach, combining its commitment to accessibility, sustainability, and innovation through digital and technology advancements to provide an elevated dining experience for all customers.

The Service Leader role at Chipotle is vital in maintaining the exceptional standards of customer service and food quality that define the brand. The position involves overseeing the preparation and serving of food while ensuring safety, quality, and customer satisfaction. A Service Leader is responsible for training and supporting restaurant crew members, managing shift operations including break schedules and shift meetings, and upholding regulatory food safety policies. Those in this role play a hands-on part in maintaining a clean and organized restaurant environment and ensuring operational equipment functions correctly. This leadership position also involves administrative duties such as cash handling, banking responsibilities, and office supply management. Service Leaders are expected to embody Chipotle’s Food With Integrity philosophy, contribute to a positive work atmosphere, and support the professional growth of crew members aspiring to leadership positions. This role demands someone energetic, attentive to detail, and proactive in identifying and addressing operational needs. The position offers substantial opportunities for career advancement within a company where 80 percent of managers have progressed from crew roles, emphasizing internal growth and development.

Employment with Chipotle offers various benefits such as tuition assistance covering 100 percent of select degrees or up to $5,250 per year, free food, comprehensive medical, dental, and vision insurance, digital tips, paid time off, holiday closures, and competitive compensation. These benefits, combined with Chipotle’s inclusive culture, make it an attractive workplace for individuals passionate about food, customer service, and fostering a supportive, inclusive environment. Chipotle is an equal opportunity employer committed to fair employment practices and accommodating qualified applicants with disabilities, promoting respect and equal opportunities for all individuals in the workforce.

Job Requirements

Have a high school diploma
Have restaurant experience
Be able to understand and articulate Chipotle’s Food With Integrity philosophy
Have knowledge and experience of cash handling policies and procedures
Have knowledge of Food Safety and health department matters
Have familiarity with office paperwork
Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location

Job Qualifications

Be able to understand and articulate Chipotle’s Food With Integrity philosophy
Have knowledge and experience of cash handling policies and procedures
Have knowledge of Food Safety and health department matters
Have familiarity with office paperwork
Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
Have a high school diploma
Have restaurant experience

Job Duties

Making sure great tasting, high quality food is served
Helping to resolve food quality issues
Supporting food safety which includes ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
Helping to resolve customer incidents and working to ensure positive customer experiences
Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
Developing and cross training all front of house Crew
Assisting with Crew performance reviews
Developing future Service Leaders
Assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
Ensuring the proper quantity of supplies are available as needed