Service Leader

Dayton, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Tuition Assistance

Free Food

Medical insurance

Dental Insurance

Vision Insurance

Digital Tips

Paid Time Off

holiday closures

competitive compensation

Opportunities for advancement

Job Description

Chipotle Mexican Grill, Inc. is a renowned fast-casual restaurant chain committed to cultivating a better world through responsibly sourced, classically cooked real food. Operating in the United States, Canada, the United Kingdom, France, and Germany, Chipotle is unique in the food industry for owning and operating all its restaurants without franchising. Known for its Food With Integrity philosophy, the company emphasizes the use of wholesome ingredients free from artificial colors, flavors, or preservatives, striving to provide a positive impact on the environment, farming practices, and communities it serves. Chipotle has positioned itself as an industry innovator by integrating technology, sustainability, and inclusivity into its business model. Beyond just serving delicious meals, the company is dedicated to creating an inclusive, respectful, and safe workplace where every employee can thrive and grow. Chipotle’s mission to make better food accessible to everyone extends to its promise of delivering excellent guest experiences while pushing forward sustainable and ethical business practices. The company also prioritizes diversity and inclusion, supporting fair employment practices without regard to race, ethnicity, gender identity, sexual orientation, or disability status.

The role of Service Leader at Chipotle is pivotal in maintaining the high standards customers expect. As a Service Leader, you will be responsible for ensuring that safe, quality food is prepared and served with the best customer service. This position requires standing and active participation during shifts, with an expectation to assess and assist with tasks proactively when not busy. Leading by example, the Service Leader supports the team by maintaining a clean, organized work environment, ensuring all kitchen and line equipment are functioning correctly. Additionally, this role involves overseeing food safety standards by monitoring handwashing, glove changes, and food temperature controls, and ensuring compliance with safety checklists and policies. The Service Leader helps resolve food quality issues and customer incidents, contributing to a positive dining experience. You will also play a key role in crew management—monitoring breaks, facilitating shift changes and meetings, and cross-training front-of-house team members. This includes assisting with performance reviews and fostering the growth of future Service Leaders within the team. Office administrative duties such as cash handling, banking, ordering supplies, and maintaining equipment also fall under this role. This is an exceptional opportunity for individuals who are passionate about food quality, customer service, and team leadership and want to grow within a company dedicated to ethical sourcing and sustainability.

Job Requirements

be able to understand and articulate Chipotle’s Food With Integrity philosophy
have knowledge and experience of cash handling policies and procedures
have knowledge of food safety and health department matters
have familiarity with office paperwork
have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
have a high school diploma
have restaurant experience

Job Qualifications

be able to understand and articulate Chipotle’s Food With Integrity philosophy
have knowledge and experience of cash handling policies and procedures
have knowledge of food safety and health department matters
have familiarity with office paperwork
have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
have a high school diploma
have restaurant experience

Job Duties

making sure great tasting, high quality food is served
helping to resolve food quality issues
supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
helping to resolve customer incidents and working to ensure positive customer experiences
helping to monitor crew breaks, shift changes, shift meetings, and line schedules
developing and cross training all front of house crew
assisting with crew performance reviews
developing future service leaders
assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
ensuring the proper quantity of supplies are available as needed