Service Leader

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Benefits

Tuition Assistance

Free Food

Medical insurance

Dental Insurance

Vision Insurance

Digital Tips

Paid Time Off

holiday closures

competitive compensation

Opportunities for advancement

Job Description

Chipotle Mexican Grill, Inc. (NYSE: CMG) is a well-established leader in the fast-casual restaurant industry, known for pioneering a fast food experience that does not compromise on quality or integrity. Since its founding, Chipotle has been committed to cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients, strictly avoiding artificial colors, flavors, or preservatives. The company boasts a significant footprint in the United States, Canada, the United Kingdom, France, and Germany, and uniquely owns and operates all its restaurants across North America and Europe. With a strong focus on employee passion for delivering exceptional guest experiences, Chipotle continues to innovate in digital technology and sustainable business practices to make quality food accessible to everyone.

The role of Service Leader at Chipotle is a pivotal position responsible for maintaining an outstanding customer experience by ensuring that safe, high-quality food is prepared and served efficiently. As a front-line leader, the Service Leader supports the restaurant crew by providing ongoing training, ensuring adherence to food safety protocols, and overseeing the cleanliness and organization of the service line. This role demands a dynamic individual who thrives in a fast-paced environment, remains on their feet during shifts, and proactively addresses daily operational tasks to contribute to overall restaurant success. The Service Leader also plays an essential role in resolving food quality issues and customer concerns, promoting positive customer interactions, and fostering a culture of teamwork and continuous improvement. Additionally, this role involves assisting with administrative functions such as cash handling policies, banking, shift coordination, and maintaining office supplies and equipment.

Chipotle is dedicated to creating a supportive work environment where career advancement is encouraged, with 80% of managers having started as crew members. The company is committed to its Food With Integrity philosophy, emphasizing food safety, quality, and responsible sourcing. Chipotle offers comprehensive benefits, including medical, dental, and vision insurance, tuition assistance, paid time off, and holiday closures, making it a rewarding place to grow professionally and personally. This position represents an excellent opportunity for individuals passionate about food service who are eager to develop leadership skills in an innovative, mission-driven company with a strong commitment to ethical practices and broad community impact.

Job Requirements

have a high school diploma
have restaurant experience
be able to understand and articulate Chipotle's Food With Integrity philosophy
have knowledge and experience of cash handling policies and procedures
have knowledge of food safety and health department matters
have familiarity with office paperwork
have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location

Job Qualifications

be able to understand and articulate Chipotle's Food With Integrity philosophy
have knowledge and experience of cash handling policies and procedures
have knowledge of food safety and health department matters
have familiarity with office paperwork
have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
have a high school diploma
have restaurant experience

Job Duties

making sure great tasting, high quality food is served
helping to resolve food quality issues
supporting food safety including ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies are followed
helping to resolve customer incidents and working to ensure positive customer experiences
helping to monitor crew breaks, shift changes, shift meetings, and line schedules
developing and cross training all front of house crew
assisting with crew performance reviews
developing future service leaders
assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
ensuring the proper quantity of supplies are available as needed