Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $20.03
Work Schedule
Standard Hours
Benefits
Tuition Assistance
Free Food
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
holiday closures
competitive compensation
Opportunities for advancement
Job Description
Chipotle Mexican Grill, Inc. is a dynamic and innovative fast-casual restaurant chain committed to cultivating a better world through responsibly sourced, real food made with wholesome ingredients. Founded on the principle of 'Food With Integrity,' Chipotle has transformed the fast-food industry by refusing to compromise on food quality or ethical sourcing practices. The company operates locations across the United States, Canada, the United Kingdom, France, and Germany and is unique among large restaurant companies by owning and operating all of its restaurants in North America and Europe. Chipotle's commitment extends beyond its menu to include sustainable business practices, embracing digital and technological advancements, and fostering a purpose-driven, people-first workplace culture.
The Service Leader role at Chipotle offers an exciting opportunity for individuals passionate about food quality, customer experience, and team development. This position is essential in maintaining Chipotle's high standard for food safety and customer service. Service Leaders are responsible for ensuring that safe, great-tasting food is prepared and served while supporting the front-of-house crew through training and leadership. This role entails active participation on the restaurant floor, maintaining cleanliness and organization, monitoring food safety protocols, and assisting with crew management tasks such as scheduling and performance reviews. Service Leaders also contribute to operational duties including cash handling, office administration, and supply management.
As an on-the-floor leader, the Service Leader fosters a positive customer experience by promptly addressing food quality and customer service issues, leading by example in upholding Chipotle’s Food With Integrity philosophy. The role requires a proactive attitude, where the Service Leader identifies and supports tasks to ensure a smooth, efficient restaurant operation. This position plays a vital part in developing the skills of crew members and future leaders, contributing to personal growth and Chipotle’s culture of advancement. With competitive compensation and a wealth of benefits including tuition assistance, paid time off, holiday closures, and comprehensive health coverage, Chipotle invests in both the professional and personal well-being of its employees. Joining Chipotle as a Service Leader means becoming part of a values-driven organization committed to making better food accessible to everyone while nurturing a respectful and inclusive workplace environment.
The Service Leader role at Chipotle offers an exciting opportunity for individuals passionate about food quality, customer experience, and team development. This position is essential in maintaining Chipotle's high standard for food safety and customer service. Service Leaders are responsible for ensuring that safe, great-tasting food is prepared and served while supporting the front-of-house crew through training and leadership. This role entails active participation on the restaurant floor, maintaining cleanliness and organization, monitoring food safety protocols, and assisting with crew management tasks such as scheduling and performance reviews. Service Leaders also contribute to operational duties including cash handling, office administration, and supply management.
As an on-the-floor leader, the Service Leader fosters a positive customer experience by promptly addressing food quality and customer service issues, leading by example in upholding Chipotle’s Food With Integrity philosophy. The role requires a proactive attitude, where the Service Leader identifies and supports tasks to ensure a smooth, efficient restaurant operation. This position plays a vital part in developing the skills of crew members and future leaders, contributing to personal growth and Chipotle’s culture of advancement. With competitive compensation and a wealth of benefits including tuition assistance, paid time off, holiday closures, and comprehensive health coverage, Chipotle invests in both the professional and personal well-being of its employees. Joining Chipotle as a Service Leader means becoming part of a values-driven organization committed to making better food accessible to everyone while nurturing a respectful and inclusive workplace environment.
Job Requirements
- High school diploma
- restaurant experience
- ability to understand and articulate Chipotle’s Food With Integrity philosophy
- knowledge and experience of cash handling policies and procedures
- knowledge of food safety and health department matters
- familiarity with office paperwork
- knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
Job Qualifications
- High school diploma
- restaurant experience
- knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
- ability to articulate Chipotle’s Food With Integrity philosophy
- knowledge of cash handling policies and procedures
- familiarity with food safety and health department matters
- familiarity with office paperwork
Job Duties
- Making sure great tasting, high quality food is served
- helping to resolve food quality issues
- supporting food safety including ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring food safety policies and Daily Food Safety Checklist are followed
- helping to resolve customer incidents and ensure positive customer experiences
- monitoring crew breaks, shift changes, shift meetings, and line schedules
- developing and cross-training all front of house crew
- assisting with crew performance reviews
- developing future Service Leaders
- assisting with office administration duties such as banking, cash handling policies, and office paperwork
- ensuring office equipment is maintained and office supplies are ordered as necessary
- ensuring the proper quantity of supplies are available
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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