Service Leader

Chipotle Mexican Grill, Inc. (NYSE: CMG) is a renowned fast-casual restaurant chain dedicated to cultivating a better world by serving responsibly sourced, classically cooked, real food using wholesome ingredients free from artificial colors, flavors, or preservatives. Founded with the mission to change the face of fast food, Chipotle has established a strong reputation for promoting sustainable farming practices while providing customers with wholesome, accessible food options. Operating in the United States, Canada, the United Kingdom, France, and Germany, Chipotle is unique in owning and operating all its restaurants across North America and Europe, ensuring strict adherence to high-quality standards and company values. This global footprint, combined with an innovative approach to technology and sustainable business practices, positions Chipotle as a leader and innovator in the food industry. Their commitment extends beyond food quality, emphasizing digital empowerment, responsible sourcing, and a positive customer experience that resonates with a diverse clientele. The company fosters an inclusive work environment that values every individual’s potential and supports fair employment practices at all levels, embracing diversity regarding race, ethnicity, religion, gender, sexual orientation, age, disability, and veteran status. Employees enjoy opportunities for growth and development, reflecting the company’s values-driven, people-first culture which encourages team members to advance, with 80% of managers having started as crew members.

The Service Leader role at Chipotle is an essential leadership position integral to maintaining a positive customer experience and ensuring the efficient operation of the restaurant. This full-time role involves overseeing the preparation and serving of safe, high-quality food while supporting and training restaurant crew members in delivering excellent customer service. Service Leaders are actively involved in the daily restaurant operations, maintaining a clean and organized work environment equipped with properly functioning line equipment. The position requires standing and being on the feet throughout the shift, except during breaks, while proactively identifying and completing various tasks to support restaurant efficiency. Responsibilities include upholding Chipotle’s Food With Integrity philosophy, ensuring compliance with food safety standards including hand washing, glove changes, time and temperature monitoring, and completion of daily safety checklists. The Service Leader helps resolve food quality issues and customer incidents to ensure positive dining experiences. Additionally, this role involves monitoring crew breaks, shift changes, and meetings while assisting with crew performance reviews and cross-training front-of-house employees. Service Leaders are tasked with nurturing future leaders and managing administrative duties such as banking, cash handling, office paperwork, ensuring the availability of supplies, and maintaining office equipment. This role offers competitive pay ranging from $17.65 to $19.64 per hour with eligibility for digital tips, along with comprehensive benefits including tuition assistance, free food, medical, dental, and vision insurance, paid time off, holiday closures, and advancement opportunities within the company. Joining Chipotle as a Service Leader means becoming part of a values-driven organization committed to cultivating a better world through food and fostering a workplace where all employees can thrive and grow.