Service Leader

Goleta, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $22.85 - $25.44

Work Schedule

Standard Hours

Benefits

Tuition Assistance

Free Food

Medical insurance

Dental Insurance

Vision Insurance

Digital Tips

Paid Time Off

holiday closures

competitive compensation

Opportunities for advancement

Job Description

Chipotle Mexican Grill, Inc. (NYSE: CMG) is a leading fast-casual restaurant brand known for cultivating a better world through responsibly sourced, classically cooked, real food made with wholesome ingredients, free from artificial colors, flavors, or preservatives. Established as a pioneer in the food industry, Chipotle operates in multiple countries including the United States, Canada, the United Kingdom, France, and Germany. Unlike many competitors, Chipotle owns and operates all its North American and European restaurants, ensuring quality control and brand consistency across all locations. The company prides itself on innovation in digital technology and sustainable business, aiming to make better food accessible to everyone. As a values-driven, people-first company, Chipotle fosters an inclusive workplace that respects diversity, promotes equal opportunities, and encourages personal growth for all its employees.

The Service Leader role at Chipotle offers a unique opportunity to be at the forefront of delivering an exceptional guest experience while supporting the brand's mission to change the fast food industry. The Service Leader is a dynamic member of the team responsible for ensuring that every customer enjoys high quality, safe food served promptly in an organized environment. This role requires hands-on leadership that involves training and developing the restaurant crew, overseeing daily operations, and maintaining rigorous food safety standards. Service Leaders are expected to be proactive, multitasking between food preparation oversight, addressing customer concerns, and supporting crew activities including scheduling and performance reviews.

This position is ideal for candidates who thrive in a fast-paced, team-oriented setting and who align with Chipotle's Food With Integrity philosophy. The Service Leader is instrumental in driving the positive culture within the restaurant, ensuring operational standards are met and that the crew is motivated and well-equipped to deliver superior service. The role demands physical stamina as it involves being on one’s feet for most of the shift and adapting to the dynamic needs of the restaurant floor. Employment with Chipotle includes competitive compensation with a base pay range of $22.85 to $25.44 per hour plus eligibility for digital tips. Employees are also provided with comprehensive benefits supporting their health, education, and career advancement, reflecting Chipotle's commitment to nurturing its team members' growth and well-being.

Job Requirements

Have a high school diploma
Have restaurant experience
Be able to understand and articulate Chipotle’s Food With Integrity philosophy
Have knowledge and experience of cash handling policies and procedures
Have knowledge of food safety and health department matters
Have familiarity with office paperwork
Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location

Job Qualifications

Be able to understand and articulate Chipotle’s Food With Integrity philosophy
Have knowledge and experience of cash handling policies and procedures
Have knowledge of food safety and health department matters
Have familiarity with office paperwork
Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
Have a high school diploma
Have restaurant experience

Job Duties

Making sure great tasting, high quality food is served
Helping to resolve food quality issues
Supporting food safety by ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
Helping to resolve customer incidents and working to ensure positive customer experiences
Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
Developing and cross training all front of house crew
Assisting with crew performance reviews
Developing future Service Leaders
Assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
Ensuring the proper quantity of supplies are available as needed