Service Leader

Grand Blanc, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $18.00 - $20.03

Work Schedule

Standard Hours

Benefits

Tuition Assistance

Free Food

Medical insurance

Dental Insurance

Vision Insurance

Digital Tips

Paid Time Off

holiday closures

competitive compensation

Opportunities for advancement

Job Description

Chipotle Mexican Grill, Inc. (NYSE: CMG) is a renowned leader in the fast-casual dining industry known for its commitment to serving responsibly sourced, classically cooked, real food. Founded with the mission to cultivate a better world, Chipotle has revolutionized the fast food experience by focusing on quality ingredients and sustainable practices. The company operates a significant number of restaurants across the United States, Canada, the United Kingdom, France, and Germany. Unlike many competitors, Chipotle owns and operates all its restaurants across North America and Europe, maintaining high standards and control over its food and service quality. With a passionate workforce and a culture rooted in diversity, equity, and inclusion, Chipotle aims to make better food accessible to everyone. Its pivotal role in the food industry is characterized by continuous innovation in digital technology and sustainable business models.

The Service Leader position at Chipotle is a vital role aimed at ensuring the highest levels of customer satisfaction and food quality within the restaurant. This role involves direct oversight and active participation in preparing and serving food that meets Chipotle's rigorous safety and quality standards. A Service Leader ensures crew members are trained effectively, maintain cleanliness, and adhere to safety protocols, thereby guaranteeing a clean, organized, and efficient work environment. The role requires someone energetic and proactive who is on their feet during shifts and actively engages in various tasks beyond their primary responsibilities when needed. The Service Leader serves not only as a leader in food preparation and food safety but also plays a critical role in customer service, addressing issues that may arise and fostering a positive dining experience.

Moreover, Service Leaders support the team by managing scheduling, breaks, shift meetings, and facilitating cross-training, which helps build a versatile and skilled crew. The position also encompasses office administrative duties such as cash handling, banking responsibilities, managing supplies, and ensuring that office equipment operates smoothly. This leadership position offers a unique opportunity to grow within a company known for promoting from within—80% of managers at Chipotle started as crew members, emphasizing growth and career advancement. The role is suitable for individuals who appreciate Chipotle’s ethos of Food With Integrity, possess knowledge of food safety regulations, and have experience working in a restaurant environment. The company offers competitive compensation and a variety of benefits, creating a rewarding workplace environment for those committed to culinary excellence and exceptional customer service.

Job Requirements

Have a high school diploma
Have restaurant experience
Be able to understand and articulate Chipotle’s Food With Integrity philosophy
Have knowledge and experience of cash handling policies and procedures
Have knowledge of Food Safety and health department matters
Have familiarity with office paperwork
Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location

Job Qualifications

Be able to understand and articulate Chipotle’s Food With Integrity philosophy
Have knowledge and experience of cash handling policies and procedures
Have knowledge of Food Safety and health department matters
Have familiarity with office paperwork
Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
Have a high school diploma
Have restaurant experience

Job Duties

Making sure great tasting, high quality food is served
Helping to resolve food quality issues
Supporting food safety including ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and adhering to Daily Food Safety Checklist and policies
Helping to resolve customer incidents and ensuring positive customer experiences
Monitoring crew breaks, shift changes, shift meetings, and line schedules
Developing and cross training all front of house crew
Assisting with crew performance reviews and developing future Service Leaders
Assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
Ensuring office equipment remains in working order and ordering necessary office supplies
Ensuring the proper quantity of supplies are available as needed