Service Leader

Orlando, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Tuition Assistance

Free Food

Medical insurance

Dental Insurance

Vision Insurance

Digital Tips

Paid Time Off

holiday closures

competitive compensation

Opportunities for advancement

Job Description

Chipotle Mexican Grill, Inc. (NYSE: CMG) is a renowned fast-casual restaurant chain that is revolutionizing the way fast food is served. With a strong commitment to responsible sourcing and classic cooking, Chipotle offers real food made from wholesome ingredients without artificial colors, flavors, or preservatives. Established as a leader and innovator in the food industry, Chipotle operates numerous restaurants across the United States, Canada, the United Kingdom, France, and Germany. Unique among restaurant companies of its size, Chipotle owns and operates all of its North American and European locations, ensuring strict quality control and consistency in the guest experience. Passionate about providing great customer service and fostering sustainable business practices, Chipotle continuously pursues a mission to cultivate a better world by making better food accessible to everyone. The company also leads advancements in digital technology and incorporates environmentally responsible practices in its operations. Chipotle is an equal opportunity employer that values diversity, equity, and inclusion, hiring world-class individuals and fostering a welcoming and supportive culture at all levels. Qualified applicants with disabilities are encouraged to apply and can request reasonable accommodations during the hiring process.

The role of Service Leader at Chipotle Mexican Grill is a pivotal position that contributes directly to ensuring an outstanding customer experience through maintaining safe and quality food service and well-trained staff. The Service Leader is responsible for overseeing the front-of-house operations, ensuring that food is served promptly and meets Chipotle's high standards for taste and quality. This role demands an energetic individual who can handle a variety of tasks, including monitoring food safety regulations, assisting with crew training and development, resolving customer concerns, and handling administrative office duties such as cash handling, banking, and supply management. The Service Leader is expected to be actively on their feet during shifts, ready to assist team members with necessary tasks to maintain smooth and efficient restaurant operations. Through leadership and example, the Service Leader supports a positive working environment that encourages continuous learning, growth, and adherence to Chipotle’s Food With Integrity philosophy. This role offers full-time employment opportunities with competitive compensation and benefits, including health insurance, paid time off, and tuition assistance. It is an excellent opportunity for individuals eager to build a career in restaurant management within a company known for its supportive culture and clear paths for advancement. Those interested in joining a forward-thinking company committed to sustainability and innovation will find the Service Leader position at Chipotle an exciting and rewarding opportunity.

Job Requirements

have a high school diploma
have restaurant experience
be able to understand and articulate chipotle’s food with integrity philosophy
have knowledge and experience of cash handling policies and procedures
have knowledge of food safety and health department matters
have familiarity with office paperwork
have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location

Job Qualifications

understand and articulate chipotle’s food with integrity philosophy
knowledge and experience of cash handling policies and procedures
knowledge of food safety and health department matters
familiarity with office paperwork
ability to speak, write, read, and understand the primary language(s) of the work location
high school diploma
restaurant experience

Job Duties

making sure great tasting, high quality food is served
helping to resolve food quality issues
supporting food safety including ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring daily food safety checklist and policies are followed
helping to resolve customer incidents and working to ensure positive customer experiences
helping to monitor crew breaks, shift changes, shift meetings, and line schedules
developing and cross training all front of house crew
assisting with crew performance reviews
developing future service leaders
assisting with office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
ensuring office equipment remains in working order and ordering supplies as necessary
ensuring proper quantity of supplies are available as needed