Service Leader

Rochester, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $19.35 - $21.53

Work Schedule

Standard Hours

Flexible

Day Shifts

Benefits

Dental Insurance

Health Insurance

Food provided

Tuition Reimbursement

Paid Time Off

Opportunities for advancement

Vision Insurance

Job Description

Chipotle Mexican Grill, Inc. (NYSE: CMG) is a renowned fast-casual restaurant chain dedicated to cultivating a better world by serving responsibly sourced, classically cooked real food made with wholesome ingredients, free from artificial colors, flavors, or preservatives. Established with a mission to transform the fast-food experience, Chipotle emphasizes high-quality food prepared quickly while maintaining a focus on food integrity and sustainability. With restaurants across the United States, Canada, the United Kingdom, France, and Germany, Chipotle stands out as the only restaurant company of its size that owns and operates all its restaurants across North America and Europe. Its employees are passionate about delivering an exceptional guest experience and the company is recognized as a leader and innovator in the food industry. Chipotle is not only committed to expanding access to better food but is also at the forefront of digital innovation, technology advancement, and sustainable business practices. The company fosters a people-first culture that embraces diversity, equity, and inclusion at all organizational levels and encourages applications from qualified individuals of all backgrounds. Chipotle also ensures reasonable accommodations for applicants with disabilities during the hiring process.

The Service Leader role at Chipotle is a vital frontline position responsible for ensuring an outstanding customer experience through the delivery of safe, high-quality food and excellent service. This position involves maintaining an organized and well-functioning line, overseeing food safety compliance, and training the restaurant crew to uphold Chipotle's high standards. Service Leaders are expected to be active and present during their shifts, standing and working while clocked in aside from breaks, and to take initiative in assisting with various tasks as required. They play an important role in monitoring food quality, resolving customer issues, and supporting food safety protocols, including hand washing, glove changes, and temperature monitoring. Additionally, Service Leaders assist in crew management, including monitoring breaks and shift changes, conducting performance reviews, and developing future leaders. Administrative responsibilities such as cash handling, banking, office paperwork, and supply management also form part of this role. This position offers a base pay range from $19.35 to $21.53 per hour with eligibility for digital tips, alongside a comprehensive benefits package. Working with Chipotle provides opportunities for growth, as many managers begin their careers at the crew level, and includes benefits such as tuition assistance, free food, health insurance, and paid time off. Join Chipotle as a Service Leader to be part of a purpose-driven company committed to making better food accessible to everyone and shaping the future of fast food with integrity and innovation.

Job Requirements

Have a high school diploma
have restaurant experience
be able to understand and articulate Chipotle's Food With Integrity philosophy
have knowledge and experience of cash handling policies and procedures
have knowledge of food safety and health department matters
have familiarity with office paperwork
have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location

Job Qualifications

Be able to understand and articulate Chipotle's Food With Integrity philosophy
have knowledge and experience of cash handling policies and procedures
have knowledge of food safety and health department matters
have familiarity with office paperwork
have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
have a high school diploma
have restaurant experience

Job Duties

Making sure great tasting, high quality food is served
helping to resolve food quality issues
supporting food safety including hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring compliance with daily food safety checklists
helping to resolve customer incidents and ensuring positive customer experiences
monitoring crew breaks, shift changes, shift meetings, and line schedules
developing and cross-training all front of house crew
assisting with crew performance reviews
developing future Service Leaders
assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
ensuring office equipment is in working order and ordering office supplies as necessary
ensuring proper quantity of supplies are available as needed