Service Leader

Chipotle Mexican Grill, Inc. is a renowned fast-casual restaurant chain that is committed to cultivating a better world through responsibly sourced, classically cooked, real food prepared with wholesome ingredients free from artificial colors, flavors, or preservatives. Founded with the mission to make better food accessible to everyone, Chipotle has revolutionized the fast-food industry by emphasizing quality, sustainability, and excellent customer service. Operating in multiple countries including the United States, Canada, the United Kingdom, France, and Germany, Chipotle stands out as the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. The company prides itself on being a leader and innovator in the food industry, constantly evolving to provide a superior guest experience while championing values such as diversity, equity, and inclusion.

The Service Leader is a vital role within Chipotle's operational team. This position is responsible for maintaining a positive customer experience by ensuring that safe, high-quality food is prepared and served efficiently. Service Leaders oversee the training and performance of restaurant crew members, making sure the team is knowledgeable, motivated, and delivering outstanding customer service. The role also involves managing the cleanliness and organization of the service line and ensuring all line equipment functions properly. Service Leaders must be proactive, remaining engaged and productive even during slower times by identifying and assisting with other necessary tasks.

Specific responsibilities include upholding Chipotle’s Food With Integrity philosophy by ensuring adherence to food safety standards, including hand washing, glove changes, and monitoring food temperatures and shelf life. The Service Leader addresses and resolves any food quality issues and customer incidents, guaranteeing a positive dining experience. They support operational efficiency by monitoring crew breaks, coordinating shift changes and meetings, and managing line schedules. Developing and cross-training front-of-house crew members, assisting with performance reviews, and nurturing future Service Leaders are critical leadership components of this role.

In addition to direct team supervision, Service Leaders help with administrative duties such as banking, cash handling, office paperwork, ordering supplies, and maintaining office equipment. This position requires standing for extended periods while working and the ability to communicate effectively in the primary language(s) of the work location.

This is a full-time role with a competitive base pay range between $22.85 and $25.44 per hour, supplemented by digital tips. Chipotle offers a comprehensive benefits package and opportunities for career advancement, with 80 percent of managers having started as crew members. Joining Chipotle means becoming part of a dynamic company dedicated to sustainability, technology innovation, and a culture that values world-class talent and champions inclusivity.