Service Leader

Knoxville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Benefits

Tuition Assistance

Free Food

Medical insurance

Dental Insurance

Vision Insurance

Digital Tips

Paid Time Off

holiday closures

competitive compensation

Opportunities for advancement

Job Description

Chipotle Mexican Grill, Inc. (NYSE: CMG) is a globally recognized leader in the fast-casual dining sector, committed to cultivating a better world by serving responsibly sourced, classically cooked, and real food made with wholesome ingredients free from artificial colors, flavors, and preservatives. Founded with a deep passion for changing the face of fast food, Chipotle operates restaurants across the United States, Canada, the United Kingdom, France, and Germany. Uniquely, Chipotle retains ownership and operational control over all its North American and European locations, ensuring that it maintains high standards of food quality, service, and sustainability. Known for its innovative approach to the food industry, Chipotle leverages digital technology and sustainable business practices to enhance the customer experience and make better food accessible to everyone. With a workforce dedicated to delivering exceptional guest experiences, Chipotle fosters a vibrant, inclusive culture that champions diversity, equity, and inclusion across all levels of employment. The company is an equal opportunity employer encouraging applications from all qualified individuals and is committed to providing reasonable accommodations for qualified applicants with disabilities.

The Service Leader position at Chipotle is a critical role responsible for ensuring an exceptional customer experience by maintaining safe and high-quality food preparation and service standards. This role demands a dynamic and proactive individual who can effectively manage restaurant line operations, train and develop crew members, and uphold food safety protocols to the highest degree. The Service Leader leads by example, working actively on the restaurant floor to monitor cleanliness, equipment function, and overall line organization. Exceptional multitasking skills are necessary as this position requires overseeing crew breaks, shift changes, and performance reviews while simultaneously assisting with office administrative duties such as cash handling policies, banking, and paperwork management. Service Leaders are also instrumental in fostering teamwork and cross-training among staff, ensuring that all front-of-house crew members are well-prepared to meet the demands of a fast-paced restaurant environment. Those in this position embody Chipotle’s Food With Integrity philosophy and play a fundamental role in supporting quality control and resolving customer concerns to promote positive dining experiences. The role emphasizes leadership development, as Service Leaders are encouraged to mentor others and prepare future leaders within the organization. Employment opportunities at Chipotle include competitive compensation, benefits like medical, dental, and vision insurance, tuition assistance covering up to $5,250 per year for select degrees, free food, paid time off, and holiday closures. The company is proud that 80% of managers began their careers as crew members, highlighting significant potential for career advancement. This is a full-time opportunity ideal for motivated individuals passionate about food, quality, and exceptional service who are ready to grow within a forward-thinking and socially responsible company.

Job Requirements

have a high school diploma
have restaurant experience
be able to understand and articulate Chipotle’s Food With Integrity philosophy
have knowledge and experience of cash handling policies and procedures
have knowledge of food safety and health department matters
have familiarity with office paperwork
have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location

Job Qualifications

be able to understand and articulate Chipotle’s Food With Integrity philosophy
have knowledge and experience of cash handling policies and procedures
have knowledge of food safety and health department matters
have familiarity with office paperwork
have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
have a high school diploma
have restaurant experience

Job Duties

making sure great tasting, high quality food is served
helping to resolve food quality issues
supporting food safety which includes ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
helping to resolve customer incidents and working to ensure positive customer experiences
helping to monitor crew breaks, shift changes, shift meetings, and line schedules
developing and cross training all front of house crew
assisting with crew performance reviews
developing future service leaders
assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
ensuring the proper quantity of supplies are available as needed