Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $19.00
Work Schedule
Flexible
Benefits
Competitive wages
Tipping
Opportunity to grow and advance career
Employee meal discounts
flexible scheduling
Job Description
PURALIMA Cantina is a vibrant and innovative restaurant located in the heart of Minneapolis, MN, dedicated to crafting exceptional dining experiences that celebrate tradition and culinary excellence. As a part of the North Loop corporate neighborhood, this establishment is known for its commitment to creating connection and beauty through great food made from scratch with care. At PURALIMA Cantina, food is more than just sustenance; it is an experience designed to turn a bad day into a good one and make a good day even better. The restaurant prides itself on using time-honored culinary methods to deliver dishes that resonate with authenticity and passion.
The role of Service Lead at PURALIMA Cantina is a pivotal position within the front-of-house (FOH) team, emphasizing leadership, mentorship, and the upholding of the company's core standards. This full-time position offers competitive wages ranging from $17.00 to $19.00 per hour and presents an excellent opportunity for individuals passionate about food service and looking to grow their careers in the hospitality industry.
As a Service Lead, you will embody the values and standards of PURALIMA Cantina and serve as the face of the brand. Your leadership will directly influence the overall guest experience by fostering a positive and welcoming atmosphere. You will be responsible for mentoring and coaching FOH staff, ensuring that each team member is confident and competent in delivering the restaurant's high standards for food safety, quality, and customer service. This role calls for a leader who can manage daily operations efficiently while inspiring the team to strive for continual improvement and excellence.
The Service Lead will oversee the proper execution of daily deployments scheduled by the general manager, maintain a clean and organized service line, and uphold strict food safety protocols including temperature control, hand washing, and glove use. Additionally, you will play a critical role in training both new hires and existing crew members, preparing them to meet and exceed the PURALIMA Cantina standard. Your proactive approach in identifying and nurturing future leaders will help shape a dynamic and motivated team dedicated to providing exceptional guest experiences.
Effective communication is vital in this role, as you will be responsible for disseminating updates regarding menu changes, company policies, and team member benefits. You will also assist in resolving customer incidents promptly and professionally, enhancing guest satisfaction and loyalty. Beyond daily responsibilities, you will be involved in facilitating marketing efforts, promotions, and special events that contribute to the restaurant's growth and community presence.
This role requires a passion for customer service, a commitment to food safety, and a drive to cultivate a positive work culture that supports learning and development. The Service Lead position at PURALIMA Cantina is ideal for driven individuals seeking to advance their careers within a supportive and forward-thinking restaurant environment, where their leadership can make a tangible impact on both the team and guest experience.
The role of Service Lead at PURALIMA Cantina is a pivotal position within the front-of-house (FOH) team, emphasizing leadership, mentorship, and the upholding of the company's core standards. This full-time position offers competitive wages ranging from $17.00 to $19.00 per hour and presents an excellent opportunity for individuals passionate about food service and looking to grow their careers in the hospitality industry.
As a Service Lead, you will embody the values and standards of PURALIMA Cantina and serve as the face of the brand. Your leadership will directly influence the overall guest experience by fostering a positive and welcoming atmosphere. You will be responsible for mentoring and coaching FOH staff, ensuring that each team member is confident and competent in delivering the restaurant's high standards for food safety, quality, and customer service. This role calls for a leader who can manage daily operations efficiently while inspiring the team to strive for continual improvement and excellence.
The Service Lead will oversee the proper execution of daily deployments scheduled by the general manager, maintain a clean and organized service line, and uphold strict food safety protocols including temperature control, hand washing, and glove use. Additionally, you will play a critical role in training both new hires and existing crew members, preparing them to meet and exceed the PURALIMA Cantina standard. Your proactive approach in identifying and nurturing future leaders will help shape a dynamic and motivated team dedicated to providing exceptional guest experiences.
Effective communication is vital in this role, as you will be responsible for disseminating updates regarding menu changes, company policies, and team member benefits. You will also assist in resolving customer incidents promptly and professionally, enhancing guest satisfaction and loyalty. Beyond daily responsibilities, you will be involved in facilitating marketing efforts, promotions, and special events that contribute to the restaurant's growth and community presence.
This role requires a passion for customer service, a commitment to food safety, and a drive to cultivate a positive work culture that supports learning and development. The Service Lead position at PURALIMA Cantina is ideal for driven individuals seeking to advance their careers within a supportive and forward-thinking restaurant environment, where their leadership can make a tangible impact on both the team and guest experience.
Job Requirements
- Minimum education level not specified
- 2 years customer service experience
- Passion for living a healthy life
- Able to lift 50lbs
- Able to stand for long periods of time and work in fast-paced environment
- Reliable transportation preferred
- Full-time availability with a flexible schedule preferred
- Drive to grow and advance career with PURALIMA Cantina
Job Qualifications
- Minimum 2 years customer service experience
- Passion for living a healthy life
- Reliable transportation preferred
- Full-time availability with a flexible schedule preferred
- Drive to grow and advance career with PURALIMA Cantina
Job Duties
- Execute great daily deployment as scheduled by general manager for the day to day operations in the front of house
- Build a positive atmosphere where guests always feel welcomed and leave satisfied
- Train existing crew and new hires to become confident in their ability to deliver the PURALIMA standard
- Identify and develop future leaders
- Challenge the team to become better every day
- Create and maintain a culture where teammates have the opportunity to learn and grow
- Maintain a clean and organized line with properly functioning line equipment
- Manage food safety through line temps, hand washing and glove use
- Monitor secondary shelf lives and enforce all food safety policies and procedures
- Demonstrate clear understanding of operating procedures, recipes, and restaurant handbook
- Effectively communicate changes to restaurant team including changes to menu, policies, and team member benefits
- Assist in the resolution of customer incidents and work to ensure a positive guest experience
- Facilitate marketing, promotions, and events
- Live and represent the PURALIMA Cantina brand day in and day out
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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