Service Lane Assistant

Jack Demmer Lincoln is a family-owned and operated automotive dealership with over 60 years of experience dedicated to providing an exceptional client experience. Located in Dearborn, Michigan, this esteemed dealership specializes in Lincoln vehicles and prides itself on its personalized approach with each individual client. The company fosters a culture focused on integrity, respect, and continuous improvement, emphasizing a work environment where employees are valued as the dealership's most significant resource. Jack Demmer Lincoln is recognized for promoting from within, resulting in minimal turnover and ensuring that employees can build rewarding careers. The dealership offers outstanding pay programs, comprehensive benefits, and various training opportunities designed to support employee growth and excellence in customer service. At the heart of Jack Demmer Lincoln's mission is the commitment to making automotive experiences comfortable and hospitable, making the process of finding the right vehicle effortless and stress-free for every client.

The role of Service Lane Assistant at Jack Demmer Lincoln is a full-time position focused on maintaining high standards of customer service and operational efficiency in the dealership's service lane. This fast-paced and task-driven role requires a team-oriented mindset and the ability to manage multiple duties that contribute to the seamless functioning of the service department. Key responsibilities include cleaning both the interior and exterior of loaner and client vehicles to ensure they meet the dealership's quality standards. The Service Lane Assistant is also responsible for valet parking, which includes moving client and loaner vehicles to and from designated locations using a mobile application, ensuring timely service pick-up and re-delivery.

Besides vehicle handling, the role entails keeping the dealership lot and building clean and organized, which enhances the overall customer experience and the professional appearance of the dealership. Picking up scrap and debris around service technician work areas is another vital task that supports safety and efficiency within the service department. With an 8-hour shift schedule from Monday through Friday, this role offers stability and consistency to those looking to be part of a dedicated automotive team.

Ideal candidates for the Service Lane Assistant role are equipped with a valid unrestricted driver’s license, a clean driving record, and accessibility to a smartphone to use the dealership’s mobile valet app effectively. Although a high school diploma or equivalent is preferred, the emphasis is on the ability to deliver excellent customer service and collaborate effectively in a team setting. One year of customer service experience is preferred, highlighting the importance of interpersonal skills in this role.

Joining Jack Demmer Lincoln means becoming part of a dealership that values employees, supports professional development, and is committed to excellence in both client satisfaction and community involvement. This position not only offers a competitive salary but also includes key benefits such as health insurance, dental insurance, paid time off, and participation in a 401(k) program, making it a well-rounded career opportunity in the automotive industry.