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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.25 - $19.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
401(k) retirement plan
Job Description
Golden Route Operations is a leading Slot Route Company that has established a prominent presence in Nevada's gaming industry. Founded on the principles of innovation, collaboration, and integrity, GRO is dedicated to creating a supportive and dynamic work environment that fosters growth, teamwork, and excellence. This company is well-regarded for its commitment to delivering exceptional service and exceeding the expectations of its clients and customers. With a strong emphasis on employee welfare, GRO offers a comprehensive benefits package to eligible employees that includes health, dental and vision insurance, life and disability insurance, paid time off, and a 401(k) retirement plan.... Show More
Job Requirements
- At least 21 years of age
- High school diploma or equivalent preferred
- Previous experience in a customer service industry
- Basic math skills and ability to handle currency and coin
- Ability to apply common sense reasoning to variety of situations
- Obtain and maintain all required work cards including NV Gaming
- Verify right to work in the United States
Job Qualifications
- Previous experience in a customer service industry
- Knowledge of basic math skills and ability to handle currency and coin
- Experience working professionally with other department personnel, co-workers and management
- Proven experience providing high level of guest service
- Pleasant personality, team-oriented, and enjoys working with and assisting people
- Basic computer skills
- At least 21 years of age
- High school diploma or equivalent preferred
- Ability to apply common sense reasoning to variety of situations
- Obtain and maintain all work cards as required by the company
- Verify right to work in the United States
Job Duties
- Ensure that all guests are greeted and feel welcome as they enter the store and are given responsive and courteous service at all times
- Remain up to date with monthly marketing promotions
- Ensure that all cash drawers and safes are counted properly and all cash is accounted for before each shift
- Follow the Company's "Line of Sight" standard in all stores
- Maintain a comprehensive understanding of the Company's rewards program and inform guests of all benefits associated with the rewards program
- Navigate and use the GMS system
- Inform Supervisor of all gaming machine maintenance issues
- Follow Company comp policy for all snacks and beverages
- Maintain a positive attitude toward work and interfaces with guests in a congenial and polite manner
- Address stressful situations with guests, business contacts and third parties with dignity and politeness
- Maintain a complete understanding and adhere to the Company's policies, procedures, standards, specifications, guidelines and training programs
- Arrive to work on time and use the proper clock in procedures
- Maintain a professional, neat and well-groomed appearance by following the uniform standard guidelines
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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