Service Host

Reno, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.25 - $19.50

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Paid Time Off

401(k) retirement plan

Job Description

Golden Route Operations is a leading Slot Route Company that has established a prominent presence in Nevada's gaming industry. Founded on the principles of innovation, collaboration, and integrity, GRO is dedicated to creating a supportive and dynamic work environment that fosters growth, teamwork, and excellence. This company is well-regarded for its commitment to delivering exceptional service and exceeding the expectations of its clients and customers. With a strong emphasis on employee welfare, GRO offers a comprehensive benefits package to eligible employees that includes health, dental and vision insurance, life and disability insurance, paid time off, and a 401(k) retirement plan. This combination of a positive work culture and robust employee benefits makes GRO a coveted employer in the slot route industry.

The role of Service Host at Golden Route Operations is pivotal in maintaining and enhancing the company’s guest service standards within the gaming areas they operate in. As a Service Host, the individual is responsible for greeting guests warmly upon arrival, ensuring they feel welcome and valued throughout their visit. This role demands a high level of guest interaction, support, and assistance targeted toward enhancing the overall gaming experience. The Service Host not only provides courteous and responsive service but also ensures compliance with company standards, policies, and applicable gaming laws. Responsibilities include managing cash drawers accurately, staying updated with marketing promotions, maintaining knowledge of the company’s rewards program, and reporting maintenance issues promptly.

Furthermore, the role requires navigating and using the company’s Gaming Management System (GMS), adhering to the company's 'Line of Sight' standard to ensure operational visibility and safety, and following comp policies consistently. The Service Host must maintain a professional appearance, positive attitude, and a congenial manner when interacting with guests and team members alike. Given the nature of the gaming environment, the individual must handle potentially stressful situations with poise, dignity, and politeness. The work environment can be noisy and smoky, reflecting the typical conditions of casinos and gaming locales.

In addition to guest service excellence, the role emphasizes adherence to federal and state gaming regulations and internal controls, such as Title 31 compliance. The Service Host must be punctual, professional, and always ready to perform other duties as assigned to support smooth store operations and superior guest experiences. This employment opportunity at GRO is ideal for individuals who enjoy working in a fast-paced, guest-focused setting, possess strong interpersonal skills, and have a passion for delivering outstanding customer service within the gaming industry. The company values individuals who demonstrate teamwork, integrity, and a proactive approach to their responsibilities.

Job Requirements

At least 21 years of age
High school diploma or equivalent preferred
Previous experience in a customer service industry
Basic math skills and ability to handle currency and coin
Ability to apply common sense reasoning to variety of situations
Obtain and maintain all required work cards including NV Gaming
Verify right to work in the United States

Job Qualifications

Previous experience in a customer service industry
Knowledge of basic math skills and ability to handle currency and coin
Experience working professionally with other department personnel, co-workers and management
Proven experience providing high level of guest service
Pleasant personality, team-oriented, and enjoys working with and assisting people
Basic computer skills
At least 21 years of age
High school diploma or equivalent preferred
Ability to apply common sense reasoning to variety of situations
Obtain and maintain all work cards as required by the company
Verify right to work in the United States

Job Duties

Ensure that all guests are greeted and feel welcome as they enter the store and are given responsive and courteous service at all times
Remain up to date with monthly marketing promotions
Ensure that all cash drawers and safes are counted properly and all cash is accounted for before each shift
Follow the Company's "Line of Sight" standard in all stores
Maintain a comprehensive understanding of the Company's rewards program and inform guests of all benefits associated with the rewards program
Navigate and use the GMS system
Inform Supervisor of all gaming machine maintenance issues
Follow Company comp policy for all snacks and beverages
Maintain a positive attitude toward work and interfaces with guests in a congenial and polite manner
Address stressful situations with guests, business contacts and third parties with dignity and politeness
Maintain a complete understanding and adhere to the Company's policies, procedures, standards, specifications, guidelines and training programs
Arrive to work on time and use the proper clock in procedures
Maintain a professional, neat and well-groomed appearance by following the uniform standard guidelines
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
Perform other duties as assigned