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Service Hospitality Hostess

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

employee discount
Referral Bonus
Employee Stock Purchase Program
Health Insurance
Retirement benefits
flexible schedule
Career growth opportunities

Job Description

Red Robin is a well-established full-service restaurant chain known for its fun atmosphere and exceptional dining experience centered around gourmet burgers and world-famous steak fries. As a vibrant and high-volume restaurant concept, Red Robin prides itself on its commitment to unbridled hospitality, creating connections with guests through fun, generosity, and outstanding service. With numerous locations across the country, the company has built a strong reputation for quality food and an enjoyable dining environment where customers feel welcomed and valued. Red Robin is not just about great burgers, it is a place driven by passionate people who love to inspire guests while offering a family-friendly, team-oriented work culture.

The Host role at Red Robin is a vital position within the front of house service team. This role serves as the first point of contact for guests, making exceptional customer service skills a must. Hosts are responsible for welcoming guests warmly, managing waitlists, seating guests efficiently, and ensuring a smooth dining experience from the moment guests enter until they are seated. Additionally, this position offers flexible work schedules, making it an ideal opportunity for those seeking work-life balance or supplementary income. The company supports its team with great benefits, including a generous employee discount on food, referral bonuses, stock purchase programs, and comprehensive health and retirement packages. These benefits emphasize Red Robin's commitment to fostering a rewarding and supportive work environment. Working at Red Robin also offers plenty of career growth opportunities, especially for team members who aspire to move into management roles, many of whom began their careers as hourly team members themselves. This role offers both personal development and the chance to contribute to a team that values hospitality and connection.

Job Requirements

  • high school diploma or equivalent
  • availability to work flexible schedules including evenings and weekends
  • strong interpersonal skills
  • ability to stand for extended periods
  • satisfactory background check
  • legal authorization to work in the country

Job Qualifications

  • excellent customer service and communication skills
  • ability to work in a fast-paced environment
  • friendly and approachable demeanor
  • prior experience in a hospitality or customer-facing role preferred
  • basic computer skills for managing seating and reservations
  • ability to work flexible hours including evenings, weekends, and holidays

Job Duties

  • greet and welcome guests as they arrive
  • manage seating arrangements and waitlists efficiently
  • ensure guests are comfortable and attend to their initial needs promptly
  • maintain cleanliness and organization of the host station and waiting area
  • coordinate with servers and kitchen staff to facilitate smooth guest flow
  • handle guest inquiries and provide accurate information about the menu and restaurant services
  • assist in managing reservations and walk-in guest flow

Job Criteria

Experience

No experience required


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