Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Benefits
401(k)
Training
great culture and team environment
long term career opportunities
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
vacation accruing with tenure
Job Description
Kelly BMW is a highly regarded automotive dealership located in Columbus, Ohio, that has been serving the local community with exceptional service since 1977. Known for its commitment to customer satisfaction and community engagement, Kelly BMW has built a reputation for quality, integrity, and excellence in the automotive industry. This dealership prides itself on employing a team of dedicated professionals who are passionate about their roles and go above and beyond to meet and exceed customer expectations. The culture at Kelly BMW is centered on continuous training, fostering a positive work environment, and providing significant career growth opportunities across the... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience preferred
- excellent communication skills
- ability to multitask and manage phone systems
- strong organizational skills
- friendly and professional demeanor
- ability to work Monday through Friday, 9 AM to 6 PM
Job Qualifications
- Ability to communicate customers' interests, needs and requests to management and sales personnel
- professional personal appearance
- inviting personality
Job Duties
- Answer phones
- schedule appointments and direct consumers to the proper department and follow up in a timely manner
- handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- operate switchboard telephone system
- communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
- assist the managers with various clerical duties as needed
- be friendly, professional, courteous and efficient when working with all customers and employees
- familiarize yourself with department structures and internal procedures for assisting customers efficiently
Job Location
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