Service Department Associate

Yonkers, NY, USA|

Job Overview

Compensation

Hourly

Range $15.92 - $18.00

Benefits

Health Insurance

Paid Time Off

employee discount

flexible schedule

Training and Development

Job Description

NetCost Market is a well-established grocery store committed to providing high-quality fresh produce alongside an exceptional shopping experience. Known for its value-driven approach and a community-centered business model, NetCost Market strives to maintain a positive environment where customers feel valued and satisfied in every visit. The company takes pride in offering a wide selection of fresh and affordable food products, ensuring customers receive excellent service while shopping for their daily needs. The store's reputation is built upon its commitment to quality, customer satisfaction, and community engagement, which reflects throughout its operations and team culture.

We are currently seeking a dedicated Service Department Associate to join our Deli Team at NetCost Market. This role is crucial in maintaining the high standards of customer service and product excellence that our customers expect. As a Service Department Associate, you will be responsible for a variety of tasks including monitoring product quality, providing friendly and professional customer service, and maintaining the cleanliness and organization of the deli department. The position requires working in a fast-paced environment where multitasking is essential. You will assist customers by preparing deli products like cold cuts and sandwiches, ensuring proper portioning, packaging, and presentation in line with our standards. This role also demands adherence to hygiene and health safety guidelines, operating and sanitizing deli equipment properly, and collaborating with other team members to reach department and store goals.

The ideal candidate is someone passionate about serving people, skilled in effective communication, and capable of handling customer requests promptly and courteously. Responsibilities also include attending scheduled department meetings, following managerial instructions, and maintaining a neat personal appearance consistent with store policies. This role plays an integral part in enhancing customer interactions and delivering an outstanding shopping experience at NetCost Market. We offer a workplace where teamwork, dedication, and quality service are highly valued, and we look forward to welcoming a new member to our team.

Job Requirements

18 years or older
Ability to deliver friendly, courteous, prompt customer service
Ability to read, write and do simple math problems
Ability to interpret, understand and follow instructions and solve problems
Able to work well with others as a team member
A passion for serving people
Physical demands, including standing, walking, carrying, lifting, climbing, kneeling, ability to lift up to 50 lbs

Job Qualifications

Ability to deliver friendly, courteous, prompt customer service
Ability to read, write and do simple math problems
Ability to interpret, understand and follow instructions and solve problems
Able to work well with others as a team member
A passion for serving people

Job Duties

Proactively assist customers within the guidelines outlined in our Customer Service Standards
Effectively work any station on the service counter including hot case, cold case, sandwich station, bakery, and juice bar
Effectively portion, present, and package merchandise according to customers' requests and in a way that minimizes shrink and maximizes sales
Develop and maintain an understanding of the products you are selling/serving
Maintain a clean, appealing and sanitary work area in accordance with Health Department regulations
Operate and sanitize all Deli equipment in a safe and proper manner
Follow portion guidelines, and properly record all samples, demo product, and waste
Preserve an open level of communication and cooperation with all Kitchen staff, and ask for assistance on the Counter when necessary
Know store layout/product location to refer the customer to the appropriate aisle when asked
Attend scheduled Deli Department meetings and all store meetings
Assist other team members in achieving the goals of the department and the store
Adhere to all Deli Department and store polices as outlined by the Deli Managers, Staff Member Handbook and Injury and Illness Prevention Plan
Maintain clean and neat appearance in compliance with Dress Code policy
Weight, wrap and price products for customers
Slice products/cut larger pieces for display at the counter
Receive, inspect, and store products upon delivery to ensure its quality
Prepare and place products in display counter so that they appear attractive and catch the customer's eye
Keep the counter and work area clean
Maintain all food safety standards
Follow the instructions of managerial staff
Ensure customers are served quickly, efficiently and in a pleasant manner
Respond resourcefully to customer requests and concerns
Provide excellent customer service and ensure clients had an outstanding shopping experience
Other duties as assigned