Service Department Assistant

Luther Automotive Group is a distinguished automotive company with a legacy spanning over 60 years since the acquisition of its first dealership. Today, it proudly operates thirty dealerships and five collision and glass centers, cementing its reputation as a leader in the automotive retail sector. Rooted deeply in family values and an unwavering commitment to serving its guests, team members, and communities, Luther Automotive Group fosters a supportive and dynamic environment that celebrates growth, teamwork, and excellence. The company’s expansive footprint across various automotive service domains allows it to provide top-tier customer experiences and maintain a reputation for reliability and trustworthiness in the industry. Every team member at Luther Automotive Group is integral to its success, embodying the company's mission and beliefs to deliver exceptional service and maintain a thriving workplace culture. Their rapid growth paired with a fast-paced work environment offers unique and exciting career opportunities for motivated professionals seeking to thrive in the automotive service realm.

The role of Service Porter and Greeter at Luther Automotive Group is a vital position within the service department that directly influences the quality and efficiency of customer experiences. This hourly role, offering between $18 and $20, is designed for individuals who thrive in a dynamic, customer-facing environment and enjoy contributing to smooth operational flows. The Service Porter and Greeter is tasked with numerous responsibilities centered around customer convenience, vehicle management, and operational support. This includes moving service vehicles promptly to ensure fluid traffic within the service area, maintaining tidy service parking lots, and washing and vacuuming customer and loaner vehicles to uphold the company's high standards of quality and presentation. Additionally, the role involves creating rental agreements for clients, providing shuttle rides to and from the facility, and assisting with various administrative duties.

Successful candidates for this position will demonstrate excellent interpersonal skills, reliability, and the ability to multitask efficiently in a busy workshop environment. They will serve as the first point of contact for service customers, greeting them warmly and registering their service needs while managing phone communications and directing inquiries to the appropriate personnel. Maintaining the service drive and lounge areas pristine and inviting is part of the daily routine, supporting a welcoming atmosphere that reflects the company’s dedication to hospitality. The position also demands working harmoniously in a culturally diverse team, displaying strong verbal communication abilities, and the capacity to manage spontaneous tasks like delivering vehicles or handling special projects delegated by the Service Manager. This role is an excellent fit for someone with a passion for automotive service, customer interaction, and a commitment to contributing positively to a well-established team.