Service Delivery Manager (Bilingual Required - Eng/Span) - MultiPro Property Solutions

MultiPro Property Solutions is a reputable service delivery company specializing in providing Make Ready and Repair & Maintenance services for apartment communities. Known for promoting career growth and valuing diversity, the company fosters an environment where innovation is encouraged, ambition is rewarded, and leadership is earned. MultiPro stands out for its commitment to service excellence, client satisfaction, and high-quality field operations. Operating with a strong emphasis on ownership and accountability, this company gives its employees the opportunity to grow their careers fast in a supportive and dynamic workplace. It employs full-time professionals who are passionate about delivering outstanding service and driving results. This is reflected in their comprehensive benefits package that includes medical, dental, and vision coverage, 401k with company match, flexible time off, and professional development programs among others.

The Bilingual Service Delivery Manager (SDM) role at MultiPro is a critical leadership position responsible for the day-to-day delivery of Make Ready and Repair & Maintenance services across a designated portfolio of apartment communities. The SDM oversees all field operations, manages independent contractors, ensures safety and quality standards, and acts as the primary liaison between clients and service teams. This role requires a high level of execution, ownership, and the ability to manage multiple priorities effectively in a fast-paced environment.

The role involves building and managing daily schedules using a work order management system, coordinating service delivery to ensure work is completed on time and meets quality standards, and maintaining consistent communication with clients and contractors. The SDM must also enforce safety standards, handle service-related escalations, and support new community launches by collaborating with onsite teams. Additionally, the role requires proactive recruitment, evaluation, and onboarding of qualified independent contractors to meet service demands and maintain workforce capacity.

At MultiPro, the SDM is expected to be a tech-savvy problem solver who thrives under pressure and works calmly amidst changing priorities. Bilingual skills in English and Spanish are required to effectively communicate with a diverse range of clients and contractors. This role demands someone who is customer-focused, highly organized, analytical, and capable of building strong trust-based relationships with onsite property teams.

Compensation for the position ranges from $70,500 to $75,000 annually, accompanied by a 10% annual target bonus paid quarterly. This is a full-time, field-based role requiring daily onsite presence and travel within an assigned territory. The ideal candidate will have 5 or more years of experience in service operations, including managing independent contractors and high-volume transactional service environments. A high school diploma or GED is required, with an associate degree or higher preferred.

MultiPro Property Solutions values diversity and inclusiveness and is an equal opportunity employer. Their employment policies do not discriminate on any legally protected basis, fostering a workplace culture that respects every individual's unique background and potential. If you are ready to lead from the front, take ownership of outcomes, and grow your career in field operations, the Service Delivery Manager position at MultiPro offers a compelling opportunity to make a real impact while advancing professionally.