Service Delivery Fulfillment Specialist l

Sparklight, formerly known as Cable One, and its family of brands are dedicated to keeping customers and associates connected to what matters most in life. As a prominent player in the cable and telecommunications industry, they provide a range of high-speed internet, video, and telephone services that cater to residential and business customers. Sparklight prides itself on fostering a thriving and rewarding work environment that values respect for the communities where associates live and work, offers a strong focus on health and wellness, maintains an excellent work-life balance, and supports an open and inclusive workplace culture. The company is committed to diversity and equality, creating a collaborative atmosphere where individual talents and unique perspectives come together to strengthen the team and drive success. Equal opportunity employment practices are strictly observed to ensure fair treatment regardless of race, color, religion, gender, or other protected characteristics.

As a Service Delivery Fulfillment Specialist on Sparklight's Business Team, you will play a crucial role in the post-sale process by managing new orders, entering customer data accurately, scheduling installations, and ensuring customer satisfaction throughout every phase of the installation and service activation. This position demands strong organizational skills, meticulous attention to detail, and excellent communication abilities to maintain seamless interactions between customers, sales representatives, dispatchers, and technical teams. You will be responsible for handling multiple projects and escalations simultaneously, creating service tickets, and updating Customer Relationship Management (CRM) tools to track progress and outcomes. Your efforts will directly impact customer experience and help maintain Sparklight's reputation for quality and reliability.

The role requires proficiency in essential software tools such as Outlook, Excel, Word, and familiarity with Salesforce.com and Single View platforms. You will need to accurately process orders for high-speed data (HSD), video, and telephony services, including managing ported telephone lines and applying necessary calculations such as discounts, early termination fees, and return on investment figures. Your capacity to remain proactive, personal, and committed to customer needs will ensure every business customer receives tailored support that enhances their relationship with the company.

Sparklight offers a comprehensive benefits package starting from the first day of employment, including medical, dental, and vision plans, life insurance covering self, spouse, and children; paid time off comprising vacation, holidays, and personal or sick days; a 401(k) with one hundred percent company match after one year of service up to five percent of eligible compensation; and a group legal plan with identity theft protection. Additional perks include tuition reimbursement up to $5,250 in the first year, monthly discounts toward cable and internet services, community support initiatives, associate recognition programs, advancement opportunities, and a collaborative work environment.

Safety and integrity are core to Sparklight’s hiring process. Employment offers are contingent upon successful completion of background checks, drug screenings, and reference verification, ensuring a secure workplace for all associates and customers. With its rich commitment to inclusivity, professional growth, and customer-centered service, joining Sparklight means being part of a dynamic and supportive team dedicated to connecting people and businesses across the United States.