Job Overview

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Compensation

Hourly
Range $26.50 - $33.61
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Benefits

401(k)
Dental Insurance
Health Insurance
Paid Time Off
Referral program
Vision Insurance

Job Description

Auburn Mechanical is a well-established company specializing in mechanical services, committed to providing exceptional solutions that keep businesses operating efficiently and effectively. The company prides itself on its core values of 'We Win Together,' 'Passion for Excellence,' and 'Find a Better Way,' which create a collaborative and dynamic work environment where every team member's contribution is valued and recognized. Known for its strong customer-centric approach, Auburn Mechanical consistently delivers quality service backed by skilled professionals who are dedicated to solving complex mechanical challenges with innovative solutions.

The company is currently seeking a highly motivated and organized Service Coordinator to join their fast-paced and customer-focused team. This role is pivotal to ensuring smooth operations by managing material logistics, supporting inside sales efforts, and addressing customer needs with confidence and professionalism. The ideal candidate will thrive in a dynamic setting, demonstrating exceptional problem-solving abilities while effectively juggling multiple responsibilities. This is an in-person opportunity offering a competitive hourly wage ranging between $26.50 and $33.61, reflecting the importance of this role in maintaining customer satisfaction and operational success.

As a Service Coordinator at Auburn Mechanical, you will serve as the vital link between service teams, customers, and supply management, ensuring that communication flows seamlessly and tasks are executed efficiently. Your role encompasses managing customer inquiries, coordinating material orders, supporting sales initiatives, and maintaining detailed documentation to enable the service team to deliver top-notch support. Your organization skills and customer focus will directly impact the company's reputation for reliability and excellent service.

Working at Auburn Mechanical provides an enriching environment where collaboration and continuous improvement are embraced. The company not only values its employees but also invests in their growth and wellbeing through comprehensive benefits such as health insurance, dental and vision coverage, paid time off, and a competitive 401(k) plan. In addition, the company fosters a culture of incentivization through its referral program. This position offers a unique chance to grow professionally within a company that celebrates shared successes and encourages finding innovative solutions.

If you are a detail-oriented and personable individual who excels in communication, thrives under pressure, and enjoys being a key player in a team setting, Auburn Mechanical welcomes your application. Join a company that believes that every team member contributes to the overall success and help keep customers up and running with your dedication and expertise.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in service coordination or a related field
  • Strong organizational skills
  • Excellent communication skills
  • Ability to multitask and work in a fast-paced environment
  • Proficiency with computer systems
  • Must be able to work in person

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in service coordination or customer service roles
  • Strong organizational and multitasking skills
  • Excellent verbal and written communication abilities
  • Proficiency in computer applications and scheduling software
  • Ability to work collaboratively in a team environment
  • Problem-solving mindset

Job Duties

  • Manage customer inquiries and service requests efficiently
  • Coordinate material orders and inventory management
  • Support inside sales by assisting with quotes and customer communication
  • Maintain accurate records and documentation for service activities
  • Communicate effectively with service technicians and customers to ensure timely resolution
  • Collaborate with team members to improve service processes
  • Facilitate scheduling and dispatching of service personnel

Job Criteria

Experience

Mid Level (3-7 years)


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