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Service Consultant (Service Advisor)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.50 - $29.75
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
short term disability
long term disability
401k with match
HSA
flexible spending
Paid vacation
growth opportunities
Paid training
OME certification
Job Description
Luther Landers has been a trusted name in the automotive industry for over 70 years, building its brand on strong family values and a service philosophy that prioritizes the needs of guests, team members, and the communities they serve. Recognizing that every member of the team is crucial to the company’s continued success, Luther Landers fosters a collaborative and supportive work environment. This esteemed dealership is known for combining decades of experience with state-of-the-art facilities and the latest technology to deliver exceptional automotive services. Their commitment to quality and customer satisfaction has made them a respected leader in the market.Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in customer service or automotive industry
- Ability to manage and coordinate a team effectively
- Excellent communication skills
- Strong organizational skills
- Ability to maintain professionalism at all times
- Pass a criminal background check and motor vehicle record review
- Willingness to learn and adapt to technological tools
Job Qualifications
- Detail-oriented with exceptional organizational and time-management skills
- Demonstrated ability to manage others
- Exceptional written and verbal communication skills
- Professional, well-groomed appearance
- Previous experience in automotive service or customer service preferred
- Ability to work in a fast-paced environment
- Strong problem-solving skills
Job Duties
- Oversee drive lane to ensure prompt, courteous, and effective service
- Ensure daily inventory of tech time is consistently sold by efficiently distributing work
- Provide concierge-level service by carrying out "above and beyond" assignments that leave a positive impression with the customer
- Coordinate with service technicians and management to optimize workflow
- Maintain high standards of professionalism and appearance
- Communicate effectively with customers regarding service status and concerns
- Support team members to achieve service goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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