Service Consultant - Lincoln North Miami

Warren Henry Auto Group is a well-established and respected automotive dealership known for its commitment to quality customer service and extensive range of vehicle options. Located in North Miami, Florida, the group offers sales, service, and parts for a variety of automobile brands, supporting the local community with expert automotive expertise and a customer-first approach. The dealership prioritizes a seamless and satisfactory customer experience, from the initial vehicle inquiry to post-purchase service and maintenance. Their service departments are equipped with the latest technology and staffed by knowledgeable professionals who ensure vehicles are maintained to the highest standards.

The role of Service Consultant at Lincoln North Miami is a full-time position that plays a crucial part in the customer service operations within the service department. As the face of the service department, the Service Consultant is responsible for greeting customers upon arrival, identifying the service needs of their vehicles, and providing excellent customer service throughout the entire service process. This role involves coordinating appointments, maintaining customer relations, handling service inquiries, and facilitating repair orders while ensuring clear communication and customer satisfaction. The consultant will utilize tools such as the Xtime appointment system and manage service reservations efficiently.

Beyond merely scheduling services, the Service Consultant acts as a key intermediary between customers and service technicians, providing accurate estimates and timely updates on the progress of vehicle repairs. The position requires attention to detail in managing repair orders, overseeing quality control standards, and ensuring all services are billed appropriately. Additionally, the consultant is expected to promote additional services such as labor, parts, sublet vendor services, and accessories tailored to meet customer needs.

This position also involves administrative and cashier duties, including collecting payments, managing financial transactions, counting cash drawers, and ensuring all paperwork is accurate and processed on time. Maintaining a tidy and welcoming office environment and common customer areas is crucial to uphold dealership standards. The Service Consultant will also be responsible for capturing customer satisfaction data through surveys and follow-up communications, striving to maintain scores above the national average.

To thrive in this role, candidates should possess strong communication skills, creative problem-solving abilities, and a professional appearance reflecting the dealership’s positive image. Maintaining current certifications and participating in continuing education programs are essential to keep up with industry standards and comply with dealership and manufacturer policies. Overall, the Service Consultant position at Lincoln North Miami offers an exciting opportunity for individuals passionate about automotive service and customer relations, working within a dynamic team focused on delivering exceptional service experiences.