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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.00 - $26.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
vacation
401k
Job Description
Lucid Motors is a pioneering force in the luxury electric vehicle industry, dedicated to reshaping the future of mobility by creating captivating, high-performance electric vehicles that enhance the human experience. Known for melding advanced technology with elegant design, Lucid Motors strives to transcend conventional boundaries by delivering vehicles that are intuitive, liberating, and environmentally conscious. As a company, Lucid embraces innovation and sustainability, aiming to lead the new era of luxury electric cars through meticulous attention to design details and commitment to individual customer experiences. The company fosters a collaborative community where some of the most accomplished minds in automotive... Show More
Job Requirements
- Eighteen years of age or older
- Demonstrated excellence in customer service
- Capacity for problem solving and the ability effectively handle multiple priorities with high level of organization in a fast-paced environment
- Excellent written and verbal communication skills
- Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
- Full-time availability including weekends or extended hours during busy periods
- Willingness to complete Lucid provided CPR training post hire
- Valid drivers license with no suspensions within the past year
- Drivers under 21 must have maintained a drivers license for a minimum of 3 years and successfully complete Lucid training upon hire
Job Qualifications
- Eighteen years of age or older
- Demonstrated excellence in customer service
- Capacity for problem solving and handling multiple priorities in fast-paced environment
- Excellent written and verbal communication skills
- Ability to use basic computer applications and learn proprietary DMS software
- Willingness to complete Lucid-provided CPR training post hire
- Valid driver’s license with no suspensions in the past year
- Drivers under 21 must have maintained license for minimum 3 years and complete Lucid training
- Preferred experience in luxury retail
- Preferred experience in automotive
- Knowledge of HV systems, LV systems and EV powertrains
- Experience in start-up or fast-paced environments
Job Duties
- Provide a world-class customer experience to all Lucid clients
- Coordinate and schedule client appointments based on service center capacity and priorities
- Manage open service tasks and due bills ensuring timely follow-up and resolution
- Contact customers proactively to verify concerns and schedule appointments while logging all activities
- Manage and facilitate loaner agreements and coordinate rental vehicle requests including arranging Lyft rides
- Generate work order pre-writes capturing customer concerns and obtaining necessary signatures
- Assist service advisors during vehicle check-in by conducting walkthroughs, completing intake forms and reporting damages
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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