Service Concierge - Rutherford, NJ

Lucid Motors is a pioneering company in the automotive industry, known for its commitment to innovation and delivering exceptional mobility experiences that drive the world forward. Founded on proprietary technology and software-defined vehicle architecture, Lucid creates award-winning vehicles characterized by a "Compromise Nothing" philosophy, which means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. Their flagship vehicles, Lucid Air and Lucid Gravity, have redefined their respective segments, combining outstanding range, performance, design, and spacious interiors into a single, seamless experience.\n\nAt Lucid, the process from design to engineering to production is deeply vertically integrated and managed in-house across global offices and manufacturing facilities. The organization prides itself on a diverse workforce drawn from different industries worldwide but unified by a common dedication to excellence and redefining what is possible in mobility. Lucid’s culture is ambitious and dynamic, encouraging employees to innovate and excel in a fast-paced environment where boundaries are constantly pushed.\n\nThe position offered is for a Service Concierge, a vital customer-facing role within the service centers. The Service Concierge serves as the first point of contact for clients, ensuring that they receive a world-class service experience when interacting with Lucid. This role involves various responsibilities including greeting clients, managing telephone communications, coordinating and scheduling service appointments, and addressing service-related inquiries promptly. The position offers a unique opportunity for individuals interested in gaining practical experience and growing their career within the evolving and exciting automotive industry, especially in a company leading the innovation charge towards sustainable and high-performance electric vehicles.\n\nCandidates should be prepared to engage with customers in a professional and friendly manner, helping to streamline service processes while maintaining accuracy and thoroughness in administrative tasks. The ability to manage multiple priorities in a high-energy environment and to learn proprietary systems is essential. Lucid values individuals who are proactive, detail-oriented, and capable of working collaboratively with different departments including service advisors and facility management. The Service Concierge will also be involved in managing loaner vehicle agreements, handling facility maintenance requests, and supporting operational needs such as valet services when required.\n\nThis is a full-time position that includes weekend and extended hours during busy periods, emphasizing the company's commitment to delivering seamless service at all times. Lucid encourages applicants who are passionate about customer service and interested in the automotive field, especially those willing to learn about electric vehicle technologies. The company also supports continuous professional development, including in-house training like CPR certification. Lucid promotes an inclusive and diverse workplace, strictly adhering to equal opportunity principles and accommodating applicants with disabilities upon request.\n\nCompensation is competitive with a comprehensive benefits package featuring medical, dental, and vision insurance, paid time off, holidays, life and disability coverage, a 401(k) retirement plan, and potential participation in an equity program and discretionary annual cash incentives, based on individual and company performance. Lucid Motors stands out as an employer investing in its people as much as its products, aiming to create a fulfilling and empowering work environment.