Service Concierge - Natick, MA

Lucid is a pioneering automotive company dedicated to creating exceptional mobility experiences through innovative technology and design. Known for its proprietary technology and software-defined vehicle architecture, Lucid has set a new standard in the automotive industry by refusing to compromise on performance, sustainability, design, or engineering. The company's flagship vehicles, the Lucid Air and Lucid Gravity, have redefined their segments by delivering outstanding range, high performance, sophisticated design, and expansive interior space, providing customers with a truly unique and luxurious driving experience. Lucid operates with deep vertical integration, handling design, engineering, and production internally across its global offices and manufacturing facilities. This approach helps the company maintain rigorous quality standards while fostering innovation and agility in the creation of its groundbreaking vehicles. Lucid's talented teams come from diverse industries worldwide, unified by a shared commitment to excellence and innovation. The company is dedicated to pushing boundaries and shaping the future of mobility by continuously challenging the status quo and embracing new possibilities.

The Service Concierge role is a critical position at Lucid, offering a world-class customer experience at its service centers. This role acts as a key point of contact for clients, managing client interactions and facilitating smooth service center operations. Responsibilities include greeting clients, answering phones, directing inquiries, scheduling appointments, and managing various administrative tasks that support the service advisors and service center staff. The position is an excellent opportunity for individuals looking to develop their careers within the automotive industry, offering rich exposure to luxury automotive services and customer engagement. Employees in this role will gain valuable experience while embodying Lucid's high standards of customer care, efficiency, and professionalism. The Service Concierge is expected to manage service appointments with consideration to center capacity and priority, maintain accurate service records, coordinate loaner vehicle agreements, and assist with check-in procedures, among other duties. Lucid values employees who are eager to learn about advanced vehicle technologies and who can thrive in a fast-paced, dynamic environment. This full-time position may also require weekend and extended hours during busier periods. Lucid provides ongoing training and development opportunities, including CPR training post-hire. Compensation for this role typically ranges from $17 to $24 per hour, depending on specific location and experience. Lucid also offers a competitive benefits package, including medical, dental, and vision insurance, retirement plans, paid time off, and equity participation opportunities. Lucid is committed to creating an inclusive and diverse workplace, celebrating all backgrounds and perspectives and ensuring equal opportunity for all employees and candidates.