Service Concierge, Millbrae (2nd shift)

San Mateo, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $19.00 - $26.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability Coverage

Paid Time Off

Paid holidays

401(k) retirement plan

Equity program

Annual cash incentive program

Job Description

Lucid Motors is a pioneering company in the automotive industry, dedicated to creating exceptional mobility experiences through innovation and cutting-edge technology. As a leader in electric vehicles, Lucid combines proprietary software-defined vehicle architecture with a "Compromise Nothing" philosophy, ensuring that their cars do not sacrifice performance for sustainability, or design for engineering excellence. With award-winning models like the Lucid Air and Lucid Gravity, the company has redefined luxury electric vehicle segments by integrating exceptional range, high performance, aesthetic design, and spacious interiors into a single superior experience. This commitment to excellence reflects in all aspects of the company, from deep vertical integration in design, engineering, and manufacturing to the diverse and talented teams working across various global offices and production facilities. Lucid Motors is not just an automotive manufacturer but a trailblazer shaping the future of mobility with ambition and integrity.

The Service Concierge role at Lucid is a vital link between the service center and its customers, ensuring a seamless and premium service experience. This position is centered around direct client interaction, which includes greeting customers, managing phone communications, handling inquiries, scheduling service appointments, and supporting operational needs within the service center. The role offers an outstanding opportunity for individuals eager to grow their careers in the automotive sector, particularly within an innovative and fast-paced start-up environment. The assigned schedule for this role is Tuesday through Friday from 10 am to 7 pm and Saturday from 9 am to 4 pm, providing consistent weekday and weekend support to meet customer needs effectively. Responsibilities include coordinating appointment logistics according to service center capacity and priority, maintaining accurate service records, facilitating loaner vehicle arrangements including ride services, and assisting with vehicle intake procedures, all while providing a world-class customer experience. This position also involves administrative responsibilities like managing budgets for supplies, coordinating facility maintenance requests, and occasionally performing valet tasks. Candidates will have access to training that enhances their understanding of Lucid’s vehicle technologies and customer service approaches. Working at Lucid not only means joining a company at the forefront of electric vehicle innovation but also becoming part of a culture that celebrates diversity, fosters professional growth, and champions sustainability. The Service Concierge role is designed to cultivate customer service excellence within an advanced automotive context, supporting Lucid’s mission to drive the world forward by redefining what is possible in mobility and engineering.

Job Requirements

18 years of age or older
demonstrated excellence in customer service
capacity for problem solving
ability to handle multiple priorities with high organization in a fast-paced environment
excellent written and verbal communication skills
ability to use basic computer applications including Microsoft Office and proprietary software
full-time availability including weekends or extended hours
willingness to complete CPR training after hire
valid driver's license with no suspensions in the past year
drivers under 21 must have held a license for at least 3 years and complete Lucid training after hiring

Job Qualifications

18 years of age or older, demonstrated excellence in customer service, capacity for problem solving, ability to handle multiple priorities with high organization in a fast-paced environment, excellent written and verbal communication skills, ability to use basic computer applications including Microsoft Office and proprietary DMS software, full-time availability including weekends or extended hours during busy periods, willingness to complete CPR training post hire, valid driver's license with no suspensions in the past year, drivers under 21 must have held a license for at least 3 years and complete Lucid training upon hire

Job Duties

Provide a world-class customer experience to all Lucid clients, coordinate and schedule client appointments based on service center capacity and priorities, manage open service tasks and due bills ensuring timely follow-up, proactively contact customers to verify concerns and schedule appointments, manage and facilitate loaner agreements including rental vehicle and Lyft ride coordination, generate Work Order Pre-writes capturing customer concerns and obtaining necessary authorizations, assist Service Advisors during vehicle check-in by conducting walkthroughs and completing intake documentation, maintain consistent customer communication with follow-up calls and responsiveness, learn basic vehicle components and technologies through training, manage monthly budget and order supplies, report and submit service requests for facility repairs, perform valet duties as needed, perform other assigned duties