Service Concierge - King of Prussia, PA

Norristown, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability Coverage

Paid Time Off

Paid holidays

401k Retirement Plan

Job Description

Lucid Motors is a pioneering automotive company committed to redefining the standards of mobility through groundbreaking innovation and advanced technology. Known for its award-winning electric vehicles, the company operates at the forefront of sustainable luxury transportation. Lucid Motors has made a significant mark in the global automotive industry with vehicles like the Lucid Air and Lucid Gravity, which showcase the company's "Compromise Nothing™" philosophy. This approach ensures that customers never need to settle for less in terms of performance, design, sustainability, or engineering excellence. Situated globally with dedicated design, engineering, and manufacturing facilities, Lucid is deeply invested in vertical integration to maintain exceptional standards and quality control across all its operations. The diverse and talented team at Lucid brings together expertise from various industries, unified by a commitment to excellence and innovation, aimed at shaping the future of mobility for a cleaner, more efficient world.

The Service Concierge role at Lucid is a crucial position that directly interacts with service center clients, serving as a key representative of the customer experience. This full-time position includes responsibilities such as greeting clients, managing appointment scheduling, handling inquiries, and coordinating logistics to ensure a seamless service process. The Service Concierge personifies Lucid's customer-first approach, maintaining effective communication and providing assistance with vehicle check-ins, work order documentation, and loaner vehicle arrangements. They are expected to operate within a fast-paced and dynamic environment, balancing multiple priorities with organization and professionalism. This role offers an excellent opportunity for individuals seeking to build a career in the automotive industry, providing exposure to luxury electric vehicles and the chance to develop skills in customer service, technical knowledge, and operational support. Compensation at Lucid includes a competitive salary coupled with comprehensive benefits including medical, dental, vision insurance, life and disability coverage, paid time off, holidays, and retirement plans. Employees may also participate in equity and incentive programs related to company and individual performance, reflecting Lucid's commitment to rewarding its talented team members and fostering a collaborative workplace culture. Lucid strives to maintain an inclusive and accessible workplace, proudly embracing diversity and providing accommodations in the hiring process to support all qualified candidates.

Job Requirements

18 years of age or older
demonstrated excellence in customer service
capacity for problem solving and the ability effectively handle multiple priorities with high level of organization in a fast-paced environment
excellent written and verbal communication skills
ability to use basic computer applications such as Microsoft Office as well as learn proprietary dms software
full-time including weekends or extended hours during busy periods
willingness to complete Lucid provided cpr training post hire
valid driver's license with no suspensions within the past year drivers under 21 must have maintained a driver's license for a minimum of 3 years and successfully complete Lucid training upon hire

Job Qualifications

18 years of age or older
demonstrated excellence in customer service
capacity for problem solving and the ability effectively handle multiple priorities with high level of organization in a fast-paced environment
excellent written and verbal communication skills
ability to use basic computer applications such as Microsoft Office as well as learn proprietary dms software
full-time including weekends or extended hours during busy periods
willingness to complete Lucid provided cpr training post hire
valid driver's license with no suspensions within the past year drivers under 21 must have maintained a driver's license for a minimum of 3 years and successfully complete Lucid training upon hire
experience in luxury retail
experience in automotive
knowledge of hv systems lv systems and ev powertrains
start-up experience and related fast-paced environments

Job Duties

provide a world-class customer experience to all Lucid clients both internal and external
coordinate and schedule client appointments determined by service center capacity turnaround time and priority levels
manage open service tasks and due bills ensuring timely follow-up and resolution
proactively contact customers to verify their concerns schedule appointments and meticulously log all activities in the system to maintain accurate records
manage and facilitate loaner agreements coordinating rental vehicle requests for customers as needed including arranging Lyft rides for customer convenience
generate work order pre-writes in the system capturing customer concerns and obtaining the necessary signatures for pre-authorization check for any open campaigns or recalls
assist service advisors during vehicle check-in by conducting thorough walkthroughs completing intake forms taking photographs and reporting any damages found
maintain consistent customer communication regarding follow up calls responsiveness and availability
be willing to be trained on basic understanding of components technologies and terminologies of Lucid vehicles
manage a monthly budget and oversee the ordering of supplies and refreshments
report and submit service requests for facility repairs and maintenance through Service Channel
perform valet duties as needed
other duties as assigned