Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid vacation
401k
Job Description
Lucid Motors is a pioneering company in the luxury electric vehicle industry, committed to creating the most captivating and innovative electric vehicles that elevate the human experience. Recognized for its cutting-edge technology and design philosophy, Lucid Motors aims to lead the future of mobility by combining luxury, sustainability, and advanced performance. The company’s approach is rooted in returning to the fundamentals of great design where every decision serves both the individual and the environment. Lucid Motors is not only a manufacturer of electric vehicles but also a community for innovators dedicated to making a meaningful and sustainable impact on the... Show More
Job Requirements
- Eighteen years of age or older
- demonstrated excellence in customer service
- capacity for problem solving and ability to handle multiple priorities with high organization in a fast-paced environment
- excellent written and verbal communication skills
- ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
- full-time including weekends or extended hours during busy periods
- willingness to complete Lucid provided CPR training post hire
- valid driver’s license with no suspensions within past year drivers under 21 must have maintained driver’s license for minimum of three years and successfully complete Lucid training upon hire
Job Qualifications
- Eighteen years of age or older
- demonstrated excellence in customer service
- capacity for problem solving and ability to handle multiple priorities with high organization in a fast-paced environment
- excellent written and verbal communication skills
- ability to use basic computer applications including Microsoft Office and learn proprietary DMS software
- full-time availability including weekends or extended hours during busy periods
- willingness to complete Lucid provided CPR training post hire
- valid driver’s license with no suspensions within past year drivers under 21 must have maintained license for minimum three years and complete Lucid training
- experience in luxury retail preferred
- experience in automotive preferred
- knowledge of HV systems LV systems and EV powertrains preferred
- start-up experience and fast-paced environments preferred
Job Duties
- Provide a world-class customer experience to all Lucid clients both internal and external
- coordinate and schedule client appointments based on service center capacity turnaround time and priority levels
- manage open service tasks and due bills ensuring timely follow-up and resolution
- proactively contact customers to verify concerns schedule appointments and log activities accurately in the system
- manage and facilitate loaner agreements including coordinating rental vehicle requests and arranging Lyft rides
- generate work order pre-writes capturing customer concerns and obtaining necessary signatures for pre-authorization while checking for open campaigns or recalls
- assist service advisors during vehicle check-in by conducting walkthroughs completing intake forms taking photographs and reporting damages
- ensure consistent customer communication regarding follow-up calls responsiveness and availability
- be willing to be trained on basic understanding of Lucid vehicle components technologies and terminologies
- manage a monthly budget and oversee ordering of supplies and refreshments
- report and submit service requests for facility repairs and maintenance through Service Channel
- perform valet duties as needed
- other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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