Service Concierge - Houston, TX

Lucid is a leading automotive company focused on creating exceptional mobility experiences through cutting-edge innovation and technology. At the heart of Lucid's mission is a commitment to pushing the boundaries of what is possible in the automotive industry by refusing to compromise on performance, sustainability, design, engineering, ambition, or integrity. Built upon Lucid's proprietary technology and software-defined vehicle architecture, the company has introduced award-winning vehicles such as the Lucid Air and Lucid Gravity. These models have redefined their segments by combining exceptional range, high performance, elegant design, and expansive interior space, all within a premium, cohesive driving experience.

Lucid excels in deep vertical integration, with design, engineering, and production all taking place in-house at their global offices and manufacturing facilities. This integrated approach allows Lucid to maintain rigorous quality control, streamline innovation, and bring sophisticated technologies from the conceptual phase to market rapidly. The company’s teams consist of diverse professionals from various industries worldwide, sharing a common dedication to excellence and a vision of influencing the future of mobility. By joining Lucid, employees become part of a dynamic environment that values creativity, innovation, and the relentless pursuit of excellence.

The Service Concierge position at Lucid is a key role interfacing directly with service center clients, playing an essential part in delivering the renowned Lucid customer experience. This position involves greeting clients warmly, answering their inquiries via telephone, and directing their concerns to the appropriate personnel. Service Concierges are responsible for scheduling appointments efficiently based on service center capacity and priority, managing service tasks and billing followed by timely customer communications. They also coordinate loaner and rental vehicle arrangements, including ride services to enhance customer convenience.

The role includes generating work order pre-writes with proper customer authorization and ensuring any necessary recalls or campaigns are addressed. Service Concierges assist Service Advisors by conducting thorough vehicle check-ins, documenting intake details, and reporting any damages found. Maintaining high standards of client communication during follow-ups and responsiveness is central to this position. Additionally, candidates will be trained on a basic understanding of Lucid vehicle components and technologies to better support customers.

This full-time position requires a high level of organizational skills and the flexibility to work weekends or extended hours during busy times. The Service Concierge also manages a monthly budget and is accountable for supply and refreshment ordering, plus overseeing maintenance requests for the facility. Other duties, such as performing valet tasks, are assigned as needed. This is an excellent opportunity for individuals seeking to grow their careers in the automotive industry, particularly within a forward-thinking company committed to innovation and sustainability. Lucid offers a comprehensive benefits package alongside a culture of diversity and inclusion, making it a premier destination for driven professionals seeking to impact the future of transportation positively.