Service Concierge

Neiman Marcus is a prestigious luxury retailer renowned for its curated selection of high-end products, exceptional customer service, and exclusive events designed to create the ultimate shopping experience. Operating 36 stores across the United States along with robust digital and remote selling platforms, Neiman Marcus consistently strives to bring luxury and style to its discerning clientele. As part of Saks Global’s portfolio of luxury brands, Neiman Marcus holds a distinguished legacy in fashion retail, offering items from the world's top designers and creating unique retail moments such as the Neiman Marcus Awards, Fantasy Gifts, and innovative seasonal campaigns.

The Service Advisor position at Neiman Marcus in Newport Beach, California, is pivotal to enhancing the customer journey from the moment clients enter the store. This role requires a deep understanding of the store layout, merchandise, designers, and a commitment to creating a welcoming atmosphere. Service Advisors serve as the first point of contact, assisting customers with directions, answering inquiries, and delivering personalized guidance to elevate the overall shopping experience. Candidates must be adept at multitasking, possess excellent communication skills, and have an aptitude for problem-solving in a dynamic retail environment.

Working onsite, the Service Advisor helps cultivate a team-oriented environment and embodies the company’s values through responsible, creative, and energetic leadership. Emphasizing teamwork, patience, and adaptability, this role demands individuals who can adjust their communication style to meet diverse customers’ needs and foster meaningful relationships within the store. The advisor also collaborates closely with Style Advisors to ensure customer needs are perfectly matched with store experts and services, adding to the tailored luxury experience that defines Neiman Marcus.

Competitive pay ranging from $24.76 to $30.94 per hour reflects the importance of this position within the company. Neiman Marcus encourages growth opportunities and ongoing learning, promoting a career path that spans retail, supply chain, digital, and corporate sectors. The company culture supports a healthy work-life balance, further enhanced by a comprehensive benefits package including medical, dental, and vision insurance, 401(k) plan, various life and disability insurances, and generous associate discounts.

Technological competency is essential as the role requires proficiency in tools such as MS Word, Excel, PowerPoint, Outlook, and iPad. Additional language skills, particularly Mandarin, are beneficial to serve the diverse customer base. Service Advisors must bring enthusiasm, creative problem-solving skills, and a passion for delivering memorable luxury service, embodying the Neiman Marcus commitment to 'Pursuit of the Extraordinary.' The company maintains a strong policy of equal opportunity and inclusion, welcoming applicants from diverse backgrounds and providing accommodations for candidates with disabilities.

This role offers a chance to be part of a transformative team committed to redefining luxury retail in a vibrant and fast-paced environment. Those applying will find a supportive atmosphere that values innovation, dedication, and customer-focused excellence. You will have the opportunity to contribute to the Neiman Marcus legacy by helping customers experience the magic and excitement synonymous with the brand, creating unforgettable shopping moments every day.