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Job Overview
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Employee Discounts
Training and Development
Job Description
The hiring establishment is a reputable automotive dealership that prides itself on delivering exceptional service and support to its clients. This dealership operates within the automotive industry, providing a wide range of services including warranty support, recalls, pre-paid maintenance programs, and general service inquiries for various make and model vehicles. Known for its commitment to customer satisfaction and superior client experiences, the dealership maintains strong relationships with its customers and third-party service organizations to ensure seamless service delivery and communication.
This position is a key role within the dealership's service department, acting as the vital liaison between third-party service organizat... Show More
This position is a key role within the dealership's service department, acting as the vital liaison between third-party service organizat... Show More
Job Requirements
- High school diploma or the equivalent
- One to three years customer service experience or college degree
- Excellent verbal and written communication skills
- Computer experience
- Professional, friendly and enthusiastic disposition
- Be self-motivated, organized and have the ability to multi-task
- Ability to collaborate with other dealership personnel
- Must be bi-lingual (English/Spanish)
- Must be a team player with impeccable honesty and integrity
- Maintain a high level of professional personal appearance and conduct
- Must be available to work Monday through Saturday 8am - 6pm
- fluctuating schedules
Job Qualifications
- High school diploma or the equivalent
- One to three years customer service experience or college degree
- Excellent verbal and written communication skills
- Computer experience
- Professional, friendly and enthusiastic disposition
- Be self-motivated, organized and have the ability to multi-task
- Ability to collaborate with other dealership personnel
- Must be bi-lingual (English/Spanish)
- Must be a team player with impeccable honesty and integrity
- Maintain a high level of professional personal appearance and conduct
- Must be available to work Monday through Saturday 8am - 6pm
- fluctuating schedules
Job Duties
- Handle inbound service calls relating to client warranty, recalls, and pre-paid maintenance programs
- Assist service management and service advisors with overflow of calls relating to all service questions outside of appointments and status updates
- Provide information to customers with exceptional service
- Listen to and help interpret customer's statements accurately
- Keep current with all products and services offered by the company including make and model campaigns, parts, service schedule and customer add-ons
- Utilize company scripts
- Actively participate in all team meetings, training and events
- Maintain accurate files on database and communicate client feedback and trends to management for review
- Ensure client satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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