Service Concierge

Mercedes-Benz of Durham is a premier automotive dealership located at 110 Kentington Drive, Durham, North Carolina. As part of the globally recognized Mercedes-Benz brand, this dealership provides top-tier automobile sales, service, and customer support for one of the most luxurious and innovative car manufacturers in the world. Known for its commitment to excellence, integrity, and outstanding customer service, Mercedes-Benz of Durham offers a dynamic work environment rooted in the rich heritage of Mercedes-Benz quality and innovation. The dealership caters to a diverse range of customers and has a strong reputation for maintaining high standards in vehicle presentation and customer satisfaction. The establishment is focused on delivering an exceptional luxury automotive experience to the Durham community and beyond, comprising new and pre-owned vehicle sales, comprehensive maintenance services, and a wide range of automotive parts and accessories.

The role of the Porter at Mercedes-Benz of Durham is integral to the smooth running and presentation of the dealership’s vehicle inventory and customer experience. This full-time position primarily involves moving and cleaning vehicles to ensure they are ready for sales or customer delivery. The Porter is responsible for maintaining the cleanliness and orderliness of the lot, running errands for the dealership, and supporting various operational tasks as assigned. This role requires attention to detail, reliability, and the ability to work outdoors in different weather conditions. While there are no direct supervisory responsibilities associated with this position, the Porter plays a crucial role in upholding the dealership’s core values such as servant leadership, teamwork, integrity, and commitment to continuous improvement. The Porter must maintain a clean, safe work environment and adhere strictly to all company safety rules and regulations. The position demands a hands-on approach, physical stamina for frequent movement around the dealership and lifting up to 50 pounds, and excellent interpersonal communication skills for interacting with customers and staff.

Participating in required training to enhance skill and knowledge in dealership operations, the Porter must accurately record working hours in the company’s timekeeping system and ensure the customer service index is maintained at or above company standards. This job plays an essential part in maintaining the first impressions customers have when entering the dealership, highlighting the role’s importance beyond simple vehicle movement. The company respects diversity and encourages individuals from various backgrounds, including minorities, veterans, women, and persons with disabilities, to apply. This position offers the chance to be part of a globally recognized brand that values ethics, quality, and a customer-focused service approach.