Service Concierge

BMW of San Diego, a proud member of the Penske Automotive Group dealership family, is seeking a knowledgeable and friendly Service Concierge to join our esteemed team. As part of the Penske Automotive Group (PAG), which is a Fortune 500 company consistently recognized by Automotive News as one of the “Best Dealerships to Work For,” BMW of San Diego is committed to delivering extraordinary customer experiences through professionalism, integrity, and teamwork. We also take pride in being named to Glassdoor’s Best Places to Work, reflecting our positive and inclusive workplace culture. Our dealership is deeply invested in the growth and satisfaction of our employees, supporting them through comprehensive benefits, competitive pay, and opportunities for career advancement tailored to individual performance and interests.

This role is offered as a full-time position with compensation of $18 per hour plus bonus opportunities, which translates to an expected annual salary ranging from $40,000 to $42,000. The Service Concierge position is pivotal in ensuring that customers receive exceptional service as they interact with the dealership's service department. This role involves assisting customers with courtesy loaner and rental vehicles, handling payments efficiently and with professionalism, and maintaining excellent communication with customers and colleagues alike.

As a Service Concierge at BMW of San Diego, you will be the friendly face that welcomes customers, supporting the smooth operation of the service department by managing key logistics related to courtesy vehicles. This role requires a balance of technical expertise with customer service skills to provide a seamless experience from vehicle check-out and check-in to processing payments and reconciling funds. Your attention to detail and dedication will help maintain the dealership’s high standards in tracking vehicle condition and availability, ensuring that all loaner and rental transactions comply with company, third-party, manufacturer, and legal policies.

Working within a fast-paced, results-driven environment, you will help the dealership uphold its reputation for excellence. Collaboration will be key, as you will liaise with multiple departments to ensure customers’ needs and expectations are met every step of the way. Your responsibilities will also include managing accurate cash, check, and credit card payments; issuing refunds; reconciling deposits; charging for any damages, tickets, or tolls as applicable; and maintaining proper documentation to meet compliance requirements.

This role demands a service-oriented mindset combined with strong mathematical and organizational skills. Your ability to communicate clearly and engage with customers enthusiastically will empower you to provide a superior service concierge experience. At BMW of San Diego, we value team players who are reliable, positive, and interested in continuous improvement and personal career growth. Choosing to join our team means you will become part of a culture that prizes excellence, integrity, professionalism, and mutual respect.

Beyond the rewarding nature of this role, you will also benefit from a comprehensive healthcare package including medical, dental, and vision coverage, a 401k savings and retirement plan with company match, and ongoing training and development opportunities. If you are driven by a desire to make a tangible impact on customer satisfaction and enjoy working in a dynamic and supportive environment, then this Service Concierge position is an excellent opportunity for you to advance your career within the automotive industry.